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Senior Clinical Customer Success Manager, iQueue for Inpatient Flow
LeanTaaSRemoteSenior7+ years
Apply We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.
Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.
Join our Customer Success Team, where we partner with health systems to make a real impact on patient care by improving bed allocation and streamlining the patient journey. We’re focused on driving meaningful change that boosts efficiency, ensuring patients get the right care at the right time without unnecessary delays.
In this role, you will serve as the main point of contact for a portfolio of customers, ensuring they successfully utilize our platform to achieve their business goals and improve core metrics. If you’re excited about enhancing healthcare delivery and making a difference, we’d love to have you on board!
WHAT YOU'LL DO
Partner with health systems to support clinically driven workflow transformation initiatives that improve patient progression, care coordination, and the overall patient care experience
Serve as a trusted clinical advisor and subject matter expert to both internal and external stakeholders, including nursing leadership, case management, utilization management, physician teams, interdisciplinary care teams, and cross-functional internal partners
Lead customer engagements focused on evaluating and optimizing technology-enabled clinical workflows, interdisciplinary collaboration, patient progression practices, and care coordination processes
Support customers in identifying and addressing clinical workflow barriers that impact patient throughput, discharge planning, and continuity of care
Collaborate with customer stakeholders to support adoption of standardized clinical workflows, escalation pathways, and best practices across acute care settings
Provide clinical guidance and workflow expertise to support organizational change management and user adoption initiatives
Partner with internal teams to ensure customer feedback, clinical workflow insights, and frontline challenges are incorporated into ongoing process and solution improvements
Facilitate ongoing customer discussions and workflow reviews to evaluate clinical adoption, customer goals, and opportunities for continued improvement
Build strong relationships with clinical stakeholders and support long-term partnerships through collaboration, education, and trusted clinical engagement
Contribute to the development of clinical best practices, customer education resources, and technology-enabled workflow strategies that support improved care coordination, patient progression, and healthcare delivery outcomes
Promote a culture of continuous improvement focused on enhancing patient care delivery, interdisciplinary collaboration, and measurable customer outcomes
WHAT YOU'LL BRING
RN license and Bachelor of Science in Nursing (BSN) required
7+ years of experience (inpatient preferred), with a proven track record of growing into larger clinical and leadership roles
A deep understanding of acute care hospital operations, from managing interdisciplinary workflows and patient progression to tackling the everyday challenges of healthcare delivery
A data-driven mindset, with fluency in healthcare data analysis and performance metrics to guide smart, evidence-based decisions
Experience collaborating with interdisciplinary teams including nursing leadership, physician teams, case management, utilization management, and operational stakeholders
Experience working with healthcare technology, analytics, or workflow optimization platforms
An articulate communicator and skilled relationship builder who can confidently present ideas and guide teams through operational change
Skilled at analyzing workflow challenges and leading process improvement efforts within complex clinical settings
Experience working with EHR systems such as Epic, Cerner, or similar platforms
Excellent organizational skills with the ability to manage multiple customer priorities and initiatives simultaneously
Passion for improving healthcare delivery, patient outcomes, and operational efficiency through collaboration, workflow transformation, and technology
Willingness to travel 25–50%
BONUS POINT IF YOU HAVE
Board certification in your specialty area
Advanced degree such as PhD, DNP, MSN, MHA, MPH, MBA, or related healthcare field
Leadership experience within case management, utilization management, nursing operations, care coordination, or hospital operations
Experience leading or participating in interdisciplinary rounds, throughput initiatives, or patient flow programs
Lean, Six Sigma, or other process improvement training
Experience supporting organizational change management or large-scale workflow transformation initiatives
WHAT YOU'LL GET
Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to accommodations@leantaas.com. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.