Triage Associate I (Contract)

Latitude AI develops automated driving technologies, including L3, for Ford vehicles at scale. We’re driven by the opportunity to reimagine what it’s like to drive and make travel safer, less stressful, and more enjoyable for everyone.

When you join the Latitude team, you’ll work alongside leading experts across machine learning and robotics, cloud platforms, mapping, sensors and compute systems, test operations, systems and safety engineering – all dedicated to making a real, positive impact on the driving experience for millions of people. 

As a Ford Motor Company subsidiary, we operate independently to develop automated driving technology at the speed of a technology startup. Latitude is headquartered in Pittsburgh with engineering centers in Dearborn, Mich., and Palo Alto, Calif.

Meet the team:

Latitude’s Triage Operations team is a growing group of experts supporting our vehicle technology and programs. We analyze large datasets from our comprehensive testing program—including on-road testing, closed-course track testing, virtual simulations, and re-simulations of real-world driving logs—to identify, classify, and track vehicle performance issues and improvements. Triage Operations serves as a vital communication hub, connecting Operations, Systems Engineering, Virtual Test, and Autonomy teams to ensure a fully integrated engineering lifecycle. The insights generated directly improve our systems and machine learning algorithms, enabling us to continuously learn from challenging scenarios and enhance vehicle performance.

As part of Triage Operations, Fleet Watch serves as the central command and coordination hub for real-time vehicle monitoring, incident response, and operational continuity across all Nomadic and Global Fleet missions. Fleet Watch enables safe, efficient, and mission-ready execution through proactive oversight, clear communication, and agile coordination. 

Afternoon and night shift positions are available. Must be able to work rotating Saturday shifts.

What you’ll do: 

• Independently monitor Fleet Operations missions using dashboards, alerts, and basic vehicle health indicators to build incident context and assess mission impact
• Capture required details and open tickets with accurate categorization and documentation
• Participate in real-time coordination for active incidents: prioritize multiple events, drive timely escalations, and maintain clear communication across resolver teams
• Support cross-functional analytical tasks and real-time monitoring within Triage Operations
• Work in an operational but fast-paced environment emphasizing your attention to detail 
• Assist in training and mentoring of new team members

What you'll need to succeed:

• High School Diploma or GED equivalent with two years of employment experience required. Associate or Bachelor’s Degree preferred
• 1-2 years of relevant working experience 
• Flexibility in working hours and shift support
• Ability to learn new tools and technologies quickly
• Ability to successfully learn and execute analytical based skills to assess the cause, impact, and severity of issues while following detailed documentation
• Strong attention to detail with repetitive tasks
• Excellent communication skills to work with other team members
• Willingness to quickly adapt to changes in both processes and tasks
• Interest and desire to work in the development of advanced driver-assist systems (ADAS)

Nice to have:

• Experience working with ADAS automation testing products
• Experience working in a customer facing environment
• Strong Excel/Google Sheets experience
• Strong Slack and Jira experience
• Experience working in a software/IT, operational or STEM environment
• Experience using dashboarding software such as Looker or Superset

Learn more about Latitude’s team, mission and career opportunities at lat.ai!

The expected hourly pay range for this contract position in California is $26.39 - $39.59/hour USD. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.