Workplace Experience Manager (New York City)

About the Role

We’re looking for a Workplace Experience Manager who loves creating environments where people feel welcomed, supported, and excited to be. This person will play a key role in shaping the day-to-day experience for employees, candidates, customers, investors, and guests alike.

This role sits at the intersection of hospitality, operations, and culture. You’ll be the heartbeat of the office—making sure things run smoothly behind the scenes while helping create the energy, experiences, and traditions that make our company special.

You’ll own the workplace experience end-to-end, from greeting visitors and coordinating events to managing vendors, budgets, and office operations. You’ll partner closely with leadership to build an environment that reflects our values and enables our team to do their best work.

Who You Are

You genuinely enjoy taking care of people and creating memorable experiences. You have a hospitality-first mindset, pay attention to the details, and take pride in making others feel welcome. Whether you're greeting a candidate, hosting a customer visit, planning an event, or keeping the office running smoothly, you understand that the little things often make the biggest difference.

You’re organized, proactive, and resourceful. You notice what needs attention before anyone asks and naturally take ownership. You thrive in fast-moving environments, enjoy wearing multiple hats, and can comfortably balance culture, operations, events, and vendor management.

Most importantly, you believe workplace culture is built through everyday interactions and experiences. You’re excited about helping shape the environment, energy, and traditions of a growing company while creating a workplace people genuinely love being part of.

What You’ll Do

Create an Exceptional Workplace Experience

• Be the go-to person for employees, visitors, candidates, customers, and investors.

• Create a warm, thoughtful, and professional experience for every guest who walks through our doors.

• Maintain an office environment that feels organized, welcoming, and aligned with our culture.

• Ensure conference rooms, common areas, and shared spaces are consistently ready for use.

Own Office Operations

• Manage office supplies, snacks, beverages, catering, and workplace amenities.

• Coordinate facility maintenance and serve as the primary point of contact with building management.

• Continuously improve workplace systems, processes, and employee services.

• Support onboarding and help ensure every new hire has a seamless first-day experience.

Drive Culture & Community

• Plan and execute team lunches, happy hours, celebrations, offsites, and company events.

• Help build traditions, rituals, and experiences that strengthen connection across the team.

• Partner with leaders throughout the company to foster a welcoming, engaging, and collaborative workplace.

• Support employee engagement initiatives that make coming into the office something people genuinely enjoy.

Vendor & Budget Management

• Source, negotiate, and manage relationships with vendors and service providers.

• Own office-related budgets and spending.

• Track invoices, expenses, and vendor contracts.

• Look for opportunities to improve service quality while managing costs thoughtfully.

Preferred Experience

• Experience in hospitality, events, workplace experience, office management, executive support, community management, or a related field.

• Strong organizational and project management skills.

• Experience managing vendors, budgets, and operational processes.

• Excellent communication skills and a high level of professionalism.

• Comfortable working independently and solving problems proactively.

• Experience in a high-growth startup environment is a plus.

Why This Role Matters

We believe exceptional companies are built through exceptional people and experiences. This role has a direct impact on both. From a candidate’s first impression to the moments that bring our team together, you’ll help create the environment where people can connect, collaborate, and do their best work.