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Control Manager - Consumer & Community Banking
JPMorgan ChaseWilmington, DE, United States7+ years
Apply Step into a pivotal role at JPMorganChase, where your expertise in compliance and risk management will shape the future of our operations. You'll have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement.
As a VP Control Manager within the Consumer and Community Banking (CCB) organization, supporting the Prop Wallets Product, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. You will manage and execute highly transformational, complex initiatives that materially impact the business. Excellent communication skills are essential to influence and negotiate internally, often at the senior executive level. You will partner with business leaders and stakeholders to drive the strategic vision, while establishing a robust end-to-end controls framework. The role requires making informed decisions in ambiguous situations and successfully managing stakeholders to oversee and influence outcomes.
Job responsibilities:
- Spearhead the design and execution of forward-thinking control strategies to proactively identify and neutralize compliance and operational risks
- Harness advanced data analytics, automation, and technology to decode business needs, anticipate trends, and deliver solutions that elevate the control environment
- Lead anti-fraud and cybersecurity initiatives to ensure operations are fortified and agile against emerging threats
- Inspire and guide a diverse team, cultivating a culture of innovation, operational excellence, and alignment with the organizational vision
- Forge strong partnerships with internal stakeholders, driving open communication and collaboration to uphold integrity and achieve strategic milestones
Required qualifications, capabilities, and skills:
- 7+ years working in financial services, with experience in controls, audit, quality assurance, or operational risk management.
- Risk Management & Controls: Makes independent risk-based decisions in complex situations, develops and improves escalation procedures and control frameworks, advises stakeholders across Legal, Compliances, Audit, and Risk with deep regulatory knowledge, and trains others on risk management practices.
- Change Management: Designs and executes change management strategies for complex initiatives, drives adoption while minimizing disruption, leads stakeholders through organizational change, and trains others on best practices.
- Influence: Persuades stakeholders in complex scenarios, navigates negotiations with data-driven arguments, builds influential cross-functional relationships across Legal, Compliance, Audit, and Risk, and advises others on engagement strategies.
- Internal Stakeholder Management: Manages complex stakeholder relationships across CCB, Legal, Compliance, Audit, and Risk, tailors communication to diverse audiences, navigates competing interests to drive mutual outcomes, and advises teams on stakeholder management.
- Communication & Presentation Skills: Designs and delivers sophisticated, high-impact presentations to senior management while advising others on strategy, creates executive-level communications with exceptional clarity, and synthesizes complex discussions into actionable insights for diverse stakeholders.
- Teamwork: Leads cross-functional teams in complex initiatives, integrates diverse perspectives across Legal, Compliance, Audit, and Risk, fosters inclusive collaboration, and advises others on team dynamics.
- Knowledge Sharing & Lessons Learned: Leads structured knowledge transfer for complex projects, establishes repositories and communities to prevent repeated mistakes, synthesizes lessons into actionable improvements, and advises teams on knowledge management.
- Analytical Thinking & Decision Making: Conducts sophisticated analysis in complex and ambiguous situations, synthesizes data to uncover root causes and risks, rigorously evaluates options and trade-offs while challenging assumptions, facilitates stakeholder alignment and consensus, and advises others on analytical approaches, decision frameworks, and escalation timing.
Preferred qualifications, capabilities, and skills:
- Policies, Procedures, and Regulatory Requirements: Demonstrates deep policy and regulatory expertise across businesses and products, interprets requirements in ambiguous scenarios to strengthen risk and control environment, and advises stakeholders on compliance.
- Data Literacy & Automation Strategy: Analyzes complex data with sophisticated techniques and robust controls, identifies high-impact automation/ML opportunities, translates technical capabilities and data into compelling business cases and insights that drive decisions, and trains and advises teams on data practices and automation strategy.
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