Executive Director, Payments Fraud Prevention

As an Executive Director, Payments Product Manager Fraud Prevention you will lead the build-out of the Treasury Services (TS) payments fraud prevention program in Brazil. This role is accountable for establishing a detect & respond model end-to-end—setting strategy and coverage, designing governance and operating cadence, translating risk into product and technology requirements, integrating with global fraud platforms, and ensuring effective incident response and executive reporting.

Your Role

• Stand up and lead the TS fraud prevention program in Brazil under a detect & respond model, ensuring strong governance, prioritization, controls, integration with global solutions, and coordination across Product, Technology, Operations, and Compliance.
• Define and maintain the fraud typology library and risk register (scenarios, vectors, existing controls, gaps, residual risk).
• Set priorities by product/rail and build a quarterly roadmap (what to cover first and why).
• Design and implement the detect & respond operating model: intake, triage, SLAs, severities, escalation, handoffs, and clear ownership for each step.
• Establish and run governance cadence (e.g., weekly rules committee, monthly performance review, post-mortems) with tracked actions and decisions.
• Translate fraud risks into actionable requirements for Product/Tech (e.g., limits, entitlements, maker-checker, callbacks/step-up verification, whitelists/blacklists, monitoring and detection rules).
• Ensure documentation and audit trail for decisions, approvals, and rule/control changes.
• Sponsor alignment and adoption of global platforms (alerting/case management), ensuring fit for local Brazil needs.
• Coordinate response to relevant incidents, including war-room leadership, stakeholder communications, and remediation tracking.
• Produce executive reporting on trends, losses/near-misses, detection performance, backlog, key risks, and pending decisions.

Required capabilities, qualifications and skills

• 10+ years of professional experience leading payments fraud prevention / fraud risk / controls programs in a complex financial environment.
• Strong knowledge of detect & respond models, including triage design, severity frameworks, SLAs, escalation, and cross-team handoffs.
• Proven ability to convert risk into clear product and technology requirements and drive delivery across multiple teams.
• Governance leadership: ability to run committees, establish operating cadence, and maintain decision discipline and accountability.
• Strong understanding of fraud control patterns (e.g., entitlements, limits, maker-checker, step-up verification, allow/deny lists, monitoring/alerting).
• Experience ensuring auditability (documentation standards, approvals, change control, traceability).
• Excellent stakeholder management and communication skills, including executive-level reporting and incident communications.
• Comfort operating in ambiguity and building programs from zero to steady-state.