Credit Support Analyst - Credit Coordination

Working at JPMorgan Chase & Co. means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next−for you and for us.  JPMorgan Chase & Co., a leading provider of diverse financial services worldwide, is actively seeking service center team members to create lifelong engaged relationships with our customers and clients by delivering superior service and quality with interaction.

As a Credit Support Analyst in our Commercial Lending team, you will serve as the key connector between the client, banker, internal partners, and external vendors to help document and close commercial loan transactions. You’ll support lending for auto dealerships, including (but not limited to): Floorplan, Acquisition, Term Notes, Lines of Credit, Real Estate and Construction, and Letters of Credit.

You’ll be responsible for coordinating and verifying due diligence, ensuring the loan closes in line with credit approval, and supporting accurate, timely documentation—while maintaining strong controls and attention to detail.

Job responsibilities:

• Drive process transformation and automation across due diligence, documentation, and closing workflows by developing/leveraging digital tools (e.g., standardized checklists, automated status trackers, dashboards, and exception alerts) to reduce cycle time, improve control/accuracy, and increase transparency across internal teams, clients, and vendors.
• Support credit execution for new, renewal, and modification transactions by verifying due diligence and ensuring closings align with credit approval.
  Coordinate documentation workflows by partnering with internal teams, clients, and third-party vendors to obtain required information and deliver accurate loan documentation.
• Review loan packages for adherence to approval terms and confirm the appropriate due diligence needed to protect the bank’s collateral position.
• Perform entity and lien-related reviews, including business entity/organizational documents, entity good standing, and Uniform Commercial Code (UCC) searches, as required.
• Order and evaluate collateral-related reports such as title work, surveys, appraisals, environmental reports, flood determinations, insurance, and other required documentation based on the loan structure.
• Assess completeness and quality of received documentation and confirm that terms and conditions of the credit approval can be met prior to closing.
• Independently identify and manage vendor and documentation risk, escalating issues when appropriate and driving resolutions.

Required qualifications, capabilities, and skills:

• Capability to automate and/or modernize operational processes and proficiency with data and workflow.
• Strong proficiency and ability to build lightweight automations/reporting using tools such as Alteryx, Tableu and UIPath to streamline document intake, tracking, reconciliation, and reporting.
• Innovation and continuous-improvement mindset with execution discipline, demonstrated by translating pain points into clear requirements, piloting and iterating solutions and driving adoption with stakeholders—while maintaining strong risk awareness and documentation quality standards.
• Experience with commercial real estate due diligence and documentation, including title work, surveys, construction lending, and commercial loan documentation.
• Knowledge of commercial loan products and familiarity with business lending processes (sales and/or underwriting workflows).
• Minimum of one (1) year of compliance experience, including flood insurance requirements.
• Strong knowledge of laws/regulations affecting due diligence, real estate lending, documentation, and collateral perfection.
• Excellent attention to detail and communication skills.
• Ability to work independently and prioritize effectively in a high-volume, fast-paced environment.
• Strong problem-solving, research, analytical, and decision-making skills.