Asset Management – Japan Client Service – Vice President

J.P. Morgan Asset Management is a global leader in investment management, committed to providing exceptional service and innovative solutions to our clients and business partners. Our client service, sales, and investment specialist teams work collaboratively and leverage the full capabilities of our global firm to meet the diverse investment and servicing needs of our clients. As our business continues to grow in Japan, we are expanding our team to support new opportunities and deepen our client relationships.

As a Vice President in Client Service team, you will be the guardian of the client experience for Asset Management in Japan. You will be part of our ongoing business growth and offers the opportunity to contribute to strategic initiatives and deepen client relationships. You will serve as a trusted partner to both institutional and funds clients across various asset classes, including Alternatives. You will be responsible for both day-to-day servicing and strategic relationship management of high-profile clients, understanding their unique needs and championing those needs within the firm. You will partner with Sales and Investment Specialists to form a dedicated, integrated service team for each assigned client. You will serve as a senior subject matter expert, collaborating and coordinating effectively with stakeholders across Japan and globally. A team-oriented mindset and the ability to foster a culture of collaboration are essential to delivering the highest standards of client service. You will report to the Head of Client Service, Japan.

Job responsibilities

• Serve as the primary contact for institutional and funds clients ensuring a seamless and globally consistent client experience.
• Build, nurture, and sustain long-term partnerships with key clients, demonstrating discretion, empathy, and professionalism.
• Manage independently the full client lifecycle—including onboarding, ongoing servicing, client-impacting changes, and leading client meetings and reviews.
• Partner with Sales, Investment Specialists, global teams, and internal departments (legal, compliance, risk, operations, product) to deliver integrated client service and resolve complex client issues.
• Prioritize effectively and manage multiple client requests, projects ensuring timely and accurate delivery.
• Communicate proactively and escalate client-impacting issues, regulatory changes, and business changes.
• Draft, review, and negotiate legal agreements (in Japanese and English), with guidance from legal and compliance teams.
• Advocate and support the firm’s digital servicing capabilities to drive business scalability. 
• Maintain a robust risk and control environment, ensuring audit readiness and proactive issue resolution.
• Contribute to client-impacting business, technology, and regulatory-driven projects and initiatives.

Required qualifications, capabilities, and skills

• 8+ years of experience in Asset Management, ideally in a client-facing role serving institutional and/or funds clients in Japan.
• Proven track record to manage relationships with high-profile clients.
• Excellent interpersonal, negotiation, and influencing skills.
• Outstanding written and verbal communication skills in both Japanese (native) and English (fluent).
• Demonstrated initiative, adaptability, responsiveness, and flexibility; ability to contribute beyond core responsibilities.
• Highly organized, with strong attention to detail and commitment to accuracy.
• Ability to work independently and collaboratively with global teams.
• Ability to manage multiple tasks and priorities simultaneously while maintaining high standards of quality and accuracy.
• Sound judgment in risk management, escalation, and prioritization.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).

Preferred qualifications, capabilities, and skills

• Familiarity with asset management products, services and Japanese financial regulations 
• Strong understanding of market practices and investment schemes.
• Experience supporting digital transformation or automation initiatives (e.g., Python).
• Experience drafting and negotiating legal agreements.