Product Management Director, Product Experience – Elder Banking

The Elder Banking team advances the Consumer Bank’s approach to serving older customers. We turn deep customer insight, behavioral understanding, and the evolving industry landscape into differentiated banking experiences that meet customer needs.

As a Product Director in Product Experience – Elder Banking and reporting to the Elder Banking General Manager, you will own the product strategy and roadmap for this segment - from discovery through delivery. You’ll define the design target, sharpen the value proposition, and lead cross-functional teams to build and scale experiences that drive measurable customer outcomes. While the scope is digital-first, you will also shape how critical digital-to-branch handoffs work - so customers can get help seamlessly when it matters most.

 

You are a product-and-experience leader with exceptional design judgment and data fluency - known for turning ambiguity into decisive direction. You bring executive presence, commercial instincts, and the ability to influence senior stakeholders and align cross-functional teams around shared objectives including what to build, why it matters, and how we’ll measure success.