Lead Technical Program Manager - Operating Model Enablement

Wilmington, DE, United StatesSenior5+ years

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in the Corporate Sector's Operating Model Enablement team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
Champion agile delivery practices and continuous improvement, fostering a culture of continuous learning and innovation within the team
Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.
Engage in organizing the company's work management via anything hosted in Monday.Com. This includes all backend builds, building out workflows, manage Monday.com, manage workflow, intake and triage for all work, data analytics and data synthesizing and hygiene.

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

Experience building and scaling intake, prioritization, discovery, and delivery frameworks for large organizations.
Demonstrated success designing governance models, service delivery methodologies, and consulting operating frameworks.
Experience defining business value frameworks, benefits realization approaches, KPIs, and executive reporting methodologies.
Experience leveraging AI-enabled capabilities to improve consulting delivery, workflow efficiency, and organizational effectiveness.
Experience facilitating stakeholder discovery, root-cause analysis, solution design, and value measurement activities.

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