Vice President, Zelle Product Risk lead, General Management Team

Support new rules and innovation by owning and evolving the Zelle controls framework across product changes and payment rails, including monitoring, enhancing, and creating controls for new features

Lead product audit support end-to-end: coordinate readiness, serve as primary contact for requests, and ensure artifacts are complete, accurate, and defensible

Partner with control testing and compliance testing teams to validate controls are well-designed and operating effectively

Define and maintain testing approaches for key controls; identify trends, emerging risks, and governance improvements

Draft and maintain procedures for risk and controls management, translating policy into clear, executable playbooks

Support incident/issue response for technology, vendor, or operational events impacting customers; drive rigorous controls, communications, and remediation

Support regulatory and executive escalations with crisp documentation, status, and evidence-backed narratives

Build operating practices (governance, backlog/issue discipline, documentation) to improve transparency, predictability, and risk management across the lifecycle of customer payments

Dive into understanding systems and architecture, bringing a practical experimental mindset

Incorporate LLMs/AI into day-to-day product workflows to improve decision quality, effectiveness and efficiency

Must be a self-starter who can manage multiple priorities and calmly influence a complex set of stakeholders, communicating clearly at all levels with a strong risk-and-controls mindset.

5+ years in product management, controls, audit, or business operations

Proven ability to prioritize and drive work to closure in a high-visibility environment

Strong stakeholder management and ability to influence peers and leadership

Excellent written/verbal communication; able to produce executive-ready updates and facilitate decisions

Ability to lead through ambiguity, escalate blockers proactively, and improve processes

Ideal for someone who blends strategic product thinking with hands-on execution, owns “run” responsibilities alongside change delivery, and operates with disciplined governance in complex platforms.

Experience supporting audits/control testing in high-volume payments, banking, or other regulated environments

Familiarity with modern payment platforms and real-time payment concepts (multiple rails, resiliency, operational readiness)

Comfort partnering closely with technology teams on architecture, releases, and production risk

People management experience (hiring, coaching, performance management, team development) is a plus