Vendor Management Analyst (Vendor Oversight), Chase Travel

Bring your expertise to help strengthen vendor governance and performance outcomes within Chase Travel. 
You’ll partner with teams across Technology, Finance, Sourcing, Legal, and Risk/Compliance to deliver clear insights, disciplined follow-ups, and audit-ready documentation. This role offers the opportunity to build strong vendor oversight fundamentals, expand your analytics toolkit, and contribute to continuous improvement.

Job summary

As a Vendor Management Analyst (Vendor Oversight) within the Chase Travel Vendor Management team, you support day-to-day vendor oversight execution and reporting. You help run governance routines, track deliverables and action items, and maintain audit-ready documentation. You monitor performance trends, surface exceptions, and coordinate follow-ups with internal partners and vendors to drive timely remediation. 

Job responsibilities

• Support vendor oversight routines for assigned vendors, including meeting cadence, agendas, minutes, and action logs. 
• Maintain vendor documentation and audit-ready records, including governance materials, scorecards, trackers, approvals, and key artifacts. 
• Coordinate preparation for vendor meetings and business reviews by consolidating materials, action items, and performance highlights. 
• Build and maintain recurring vendor oversight reporting, including KPI/SLA tracking, trends, exceptions, and narrative commentary. 
• Prepare weekly and monthly status dashboards covering performance, deliverables, issues/risks, and upcoming milestones. 
• Perform data quality checks, reconcile inputs across sources, and identify gaps or inconsistencies.
• Track service issues, incidents, and remediation activities, and escalate overdue items while documenting outcomes. 
• Support root-cause summaries and continuous improvement tracking when performance does not meet expectations. 
• Coordinate evidence collection and routine activities that support legal, risk, compliance, and control expectations, as applicable. 
• Track due dates for periodic reviews and attestations and follow up with stakeholders to close open items. 
• Partner with cross-functional stakeholders to gather inputs and produce accurate reporting and leadership-ready updates. 

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent work experience.
• Minimum 3 years of experience in an analyst or operations role supporting vendor management, vendor oversight, reporting, procurement operations, or risk/compliance coordination. 
• Advanced Microsoft Excel skills, including pivot tables, lookups, data validation, and basic charting. 
• Ability to manage recurring deliverables with tight deadlines and maintain accurate status tracking. 
• Strong written communication skills, including clear status updates, issue summaries, and documentation. 
• Ability to coordinate across multiple stakeholders and external vendors in a structured, professional manner. 
• Ability to perform data reconciliation and identify exceptions and inconsistencies across sources. 

Preferred qualifications, capabilities, and skills 

• Experience supporting vendor governance or oversight routines. 
• Familiarity with vendor or procurement tools such as Ariba or Beeline. 
• Proficiency with Microsoft PowerPoint to produce governance decks and leadership updates. 
• Experience using SharePoint for documentation and artifact management