Product Associate - Chase Travel

Job Responsibilities 

• Supports the development of product strategy and roadmap for Chase Travel e-commerce, checkout, and shopping experience capabilities. 
• Collects and analyzes metrics on product performance to inform decision-making and improve customer journeys. 
• Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals. 
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches. 
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value. 

Required Qualifications, Capabilities, and Skills 

• 2+ years of experience or equivalent expertise in product management, project management, business analysis, product operations, or a relevant domain area. 
• Developing knowledge level of the product development life cycle. 
• Exposure to product life cycle activities including discovery and requirements definition. 
• Emerging knowledge of data analytics and data literacy. 
• Experience or familiarity with e-commerce, digital shopping journeys, checkout experiences, customer flows, or similar customer-facing digital products. 

Preferred qualifications, capabilities, and Skills 

• Prior experience in travel, travel technology, hospitality, marketplace, retail, payments, or digital commerce domains. 
• Hands-on exposure to checkout, booking, search, pricing, post-booking, payments, cart, or other e-commerce journey capabilities. 
• Experience partnering with engineering teams in Agile delivery, including backlog refinement, sprint planning, or release readiness. 
• Comfort using AI-enabled tools to support productivity, analysis, documentation, story writing, or product discovery.