Quality Team Leader - Risk & Control - Budget Only (Commercial & Investment Bank)

Metro Manila, National Capital Region, Philippines

Come join the Quality team and be a driving force in ensuring procedures that are tied to compliance and governmental regulations.

As a Quality Associate I within JPMorganChase, you will play a pivotal role in maintaining the high standards of our internal Know Your Customer (KYC) processes. Your expertise in quality control will be crucial in conducting thorough reviews, ensuring adherence to our operating procedures, and identifying areas for improvement. Leveraging your advanced computer literacy and proficiency in artificial intelligence, you will analyze quality results, pinpoint root causes, and propose innovative solutions. Your strategic thinking skills will be key in understanding the broader implications of quality issues and in driving change within the department. With your advanced skills in coaching and team building, you will guide others in their work activities, fostering a collaborative environment that values diversity and inclusivity. Your role will have a significant impact on our short-term departmental goals, contributing to the overall quality and accuracy of our KYC standards.

Job responsibilities

Conduct comprehensive quality control reviews of Know Your Customer (KYC) records, ensuring adherence to Global KYC and Quality Assurance Standards
Utilize advanced computer literacy skills to analyze data integrity and reliability, challenging assumptions where necessary
Proactively identify potential issues, risks, and trends in the QA testing process, using strategic thinking to initiate solutions
Perform root cause analysis on identified deficiencies, leveraging your proficiency in artificial intelligence to propose improvements to business processes
Communicate results of quality reviews to stakeholders, tracking and monitoring corrections to critical defects
Foster a collaborative team environment and promote effective communication to enhance team performance and achieve shared objectives.

Required qualifications, capabilities, and skills

Demonstrated expertise in quality control processes, with a strong focus on Know Your Customer standards, evidenced by practical application and results-driven performance for a minimum of 3 years.
Advanced proficiency in using computer systems and related technology for data analysis and problem-solving
Demonstrated ability to identify and analyze root causes of quality issues, with a track record of proposing and implementing effective solutions
Proficient in artificial intelligence, with practical experience in applying AI techniques to improve business processes and outcomes
Ability to articulate findings, provide guidance, and foster a collaborative environment that promotes continuous learning.

Preferred qualifications, capabilities, and skills

Demonstrated knowledge of Webstats, alternative Quality Assurance systems, Chase Answers, Card System (C3), NAvigator, Deal Manager, and Customer Assist (CA) to support quality monitoring, reporting, and customer service processes.
Ability to apply strategic thinking for identifying process improvement opportunities and implementing solutions, with a growing understanding of regulatory guidelines.

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