Agentic Messaging Product Manager Vice President
JPMorgan ChaseYou enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager on the Chase Digital team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. In this role, you will own the strategy for how Chase reaches customers across channels. As a core leader, you are responsible for acting as the voice of the customer and developing the frameworks, standards, and roadmap that govern how and when customers engage with Chase Digital Assistant.
Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of new messages and notification experiences, partnering closely with product teams across the organization to bring them to life. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality messaging experiences that exceed customer expectations.
- Develops a product strategy and vision for omni-channel messaging that delivers value to customers — defining how, when, and where the agentic platform reaches customers across push, SMS, email, in-app, and on-site surfaces
- Manages discovery efforts and market research to uncover customer needs and integrate them into the messaging product roadmap, including channel selection logic, frequency capping, and opt-in/opt-out controls
- Partners across product teams to scope, design, and launch new in-app and on-site messages — serving as the connective tissue between individual teams and the broader messaging platform
- Owns, maintains, and develops a product backlog that enables development to support the overall platform
- Builds the framework and tracks key success metrics such as open rates, conversion, opt-out rates, and downstream customer actions to continuously optimize channel strategy
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Demonstrated prior experience working in a highly matrixed, complex organization
- Demonstrated prior experience delivering platform solutions for optimal customer experience