Fraud Analyst Mandarin Bilingual Support – Global Banking Fraud Prevention

Join our team as a Global Banking Fraud Analyst and play a vital role in protecting clients and the bank by applying advanced cybersecurity controls, anti-fraud strategies, and data analysis techniques. In this dynamic position, you’ll collaborate with clients and internal partners to investigate, resolve, and prevent fraud while ensuring a seamless and secure banking experience.

As a Global Banking Fraud Analyst in the Global Banking Client Fraud Experience program,  your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role. Your role is crucial in minimizing client loss and maximizing recovery opportunities, while also working to reduce bank loss. You will also be responsible in identifying patterns/trends in transaction data and document interactions accurately and support the development and maintenance of policies, procedures, and training materials. You are also expected to collaborate with leadership, team members, and business partners to resolve client issues and meet business goals.

Job Responsibilities:

• Handle outbound and inbound calls to validate Wires/ACH payments and educate clients on payment validation best practices.
• Review potentially fraudulent payments alerted by bank controls and engage clients to ensure due diligence.
• Prioritize cases to meet payment cut-offs and Service Levels.
• Address lookalike domain alerts and investigate fraudulently negotiated items, including checks and withdrawals.
• Process ACH and Wire transactions and manage client communications regarding transaction disposition.
• Analyze client transactions to identify higher-risk transactions requiring engagement with clients or relationship teams.
• Authenticate, validate, and process Check Fraud and ACH/WIRE claims, tracing monetary funds, and providing updates through resolution.
• Utilize various systems including Outlook, Unity, Navigator, Customer Assist, and others to manage workflows.
• Build and strengthen relationships with internal partners and clients.
• Project a confident and professional presence to clients and internal partners.
• Escalate confirmed fraud payments and follow procedures to secure client profiles.

Required Qualifications, Capabilities, and Skills:

• Bilingual with effective communications skills in Mandarin and English language
• Effective communication skills for delivering clear messages via phone and e-mail.
• Knowledge of Wires, ACH, SWIFT, and international payment conventions/practices.
• Proactive problem-solving approach and determination to follow through.
• Excellent time management, organizational, written, and oral communication skills.
• Ability to work in a fast-paced environment and adapt to change.
• Flexibility to support work schedule adjustments; 24-hours and weekend coverage
• Ability to multi-task under minimal supervision.
• Effective teamwork skills.

Preferred Qualifications, Capabilities, and Skills:

• Bilingual with effective communications skills in Mandarin and English language