Retail Design and Construction Business Operations Manager

Help shape how we deliver world-class design and construction outcomes at scale. In this role, you will strengthen execution by bringing clarity to priorities, rigor to governance, and consistency to operating rhythm. You will build trusted partnerships with leaders, clients, and service partners to align decisions and remove roadblocks. You will help modernize how we plan, track, and report work through strong operational oversight and data discipline. Join us to improve outcomes across teams and vendors through reliable, transparent delivery.

As a Retail Design and Construction Business Operations Manager on the Retail Design and Construction team, you will lead day-to-day business operations and service partner performance to support reliable, high-quality execution. You will work closely with leaders, clients, and service partners to align priorities, maintain transparency, and resolve issues quickly. You will help us strengthen governance, controls, and operating cadence so teams stay aligned and delivery stays on track. You will contribute to continuous improvement across processes, tools, and reporting so we can make better decisions with better information.

Job responsibilities

• Lead stakeholder communications by delivering clear leadership updates, including outcomes, risks, and decisions
• Develop executive-ready materials for business unit reviews and leadership forums
• Establish governance routines, decisioning, and escalation paths to ensure transparency and timely issue resolution
• Standardize design and project management processes and enforce control adherence across teams and service partners
• Oversee capital planning investment tracking and support submissions with accuracy and timeliness
• Execute operational process improvements for funding, payments, invoicing, and approvals in partnership with project accounting
• Set service partner performance expectations and manage service level targets, controls, and remediation plans
• Conduct workforce and vendor planning analyses and prepare leadership approval materials
• Run operating rhythm meetings by setting agendas, facilitating forums, and documenting decisions and actions
• Align tools and platforms to streamline workflows, improve reporting, and strengthen data governance standards
• Improve planning, tracking, reporting, and review cadences to keep leaders informed and teams aligned
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Required qualifications, capabilities, and skills

• 5 years of experience in real estate, design and construction, project management, or operations
• Proficiency in Microsoft Excel, including financial management and modeling
• Demonstrated conflict management, negotiation, and vendor management skills, including enforcing standards, contractual requirements, and internal policies
• Strong written and verbal communication skills, including producing executive-ready materials and facilitating meetings
• Ability to learn and use proprietary project management systems quickly and effectively
• Strong proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Demonstrated ability to influence and execute in a matrixed organization with multiple stakeholders and competing priorities
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Preferred qualifications, capabilities, and skills

• Bachelor’s degree in business, construction, engineering, architecture, or a related field
• Experience translating business needs into prioritized software features and improvements, managing trade-offs, and delivering iterative enhancements
• Ability to collaborate with engineering and software development teams, including comfort with integrations, Application Programming Interfaces (APIs) and data flows (not necessarily hands-on technical)
• Demonstrated success aligning diverse teams to clear outcomes
• Strong experience writing and presenting concise executive updates
• Experience working in large, complex, matrix organizations