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Client360 - Business Initiatives Manager– Vice President
JPMorgan ChaseNew York, NY, United StatesSenior
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You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. We foster a collaborative environment where your ideas drive progress, and your growth is our priority. As part of Client360, you’ll help unify client data and deliver enterprise-wide insights, supporting business transformation and operational excellence
As a Product Manager in Data, Digital & AI, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You act as the voice of the customer, developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide successful launches, gather crucial feedback, and ensure toptier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develop a product strategy and vision that delivers value to customers
- Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
- Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition.
- Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
- Support the development and execution of business initiatives for Client360 Transformation, ensuring alignment with organizational goals.
- Participate in planning, execution, risk management, and delivery of business programs focused on process improvement and operational efficiency.
- Coach and mentor junior team members on best practices in business analysis and stakeholder engagement.
- Collaborate with engineering, operations, and business teams to maintain and enhance processes and platforms.
- Assist in establishing and monitoring key performance indicators to ensure measurable business value.
- Leverage analytics, including machine learning and AI, to derive actionable business insights.
- Understand internal team needs and anticipate future requirements, collaborating across Markets, Payments, Global Banking, and Private Bank
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Strong knowledge of business process improvement, strategic planning, and data analytics.
- Experience supporting change and managing stakeholders across multiple functions.
- Understanding of business integration techniques, data governance, regulatory compliance, and operational risk management.
- Customer-centric mindset with ability to prioritize and deliver stakeholder needs.
- Experience working with cross-functional teams to drive business innovation.
- Bachelor’s degree in Business, Data Science, or a related field
- Strong communication and interpersonal skills, able to present complex concepts to technical and non-technical audiences.
- Experience with emerging technologies and best practices in business analytics and CRM.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience in business process management, CRM systems, or related fields within a financial institution.
- Advanced degree
- Experience in ensuring customers and stakeholders are engaged and positive about delivered initiatives
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