Senior Product Associate-Claims, Disputes Fraud and Operations

Columbus, OH, United StatesSenior3+ years

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Claims, Disputes, Fraud and Operations, you contribute to the team by leveraging your expertise in product development and optimization, including the use of AI-powered tools and automation, to make a significant impact. You use user research and customer feedback to fuel the creation of innovative, technology-driven products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success, while driving the adoption of AI solutions to enhance efficiency and value.

Job responsibilities

Collaborates with engineering teams using modern IDEs such as VSCode and BMAD to streamline product delivery
Leverages AI-powered tools like GitHub Copilot and Claude Code to enhance product development and automation
Supports agile delivery using ADF (Agile Delivery Framework) tools and best practices
Champions the integration of AI and automation into product features and workflows
Partners with cross-functional teams to drive innovation and continuous improvement in product offerings
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills

Hands-on experience with modern development environments (e.g., VSCode, BMAD)
Familiarity with AI-powered coding tools such as GitHub Copilot or Claude Code
Experience working in agile teams and using agile delivery frameworks (e.g., ADF)
Strong communication and collaboration skills with technical and non-technical stakeholders
3+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Developing knowledge of data analytics and data literacy

Preferred qualifications, capabilities, and skills

Experience integrating AI and automation into product development processes
Background in claims, disputes, fraud, or operations within financial services
Exposure to cloud-based development environments and DevOps practices
Demonstrated ability to drive innovation and adopt new technologies in product teams
Certification in agile methodologies or product management is a plus
Experience supporting more than one CCB Operations Function/Line of Business

Additional information

Visa sponsorship is not available for this position
Work schedules will be full-time in office, on a 40-hour per week schedule

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