Technology Support I - AI

If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions.

As a Technology Support team member in the Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production issues interruptions for all internally and externally developed systems, leading to a seamless stakeholders experience.

Job Responsibilities

• Provide end-to-end application and infrastructure service delivery to enable successful business operations of the firm.
• Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability.
• Monitor production environments for anomalies and address issues using standard observability tools.
• Use enterprise-authorized AI capabilities to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Apply reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
• Identify issues for escalation and communication, and provide solutions to business and technology stakeholders.

• Analyze complex situations and trends to anticipate and solve incident, problem, and change management across full-stack technology systems, applications, and infrastructure.
   

  Required Qualifications, Capabilities, and Skills

• Experience troubleshooting, resolving, and maintaining information technology services (2–3+ years depending on level).
• Demonstrated knowledge of applications or infrastructure in a large-scale environment, on-premises and public cloud (AWS EC2, RDS, Elastic Beanstalk and/or GCP).
• Proficiency in scripting and programming (Python, Java) and database systems (SQL/MySQL; Oracle SQL/PLSQL a plus).
• Experience with observability and monitoring tools (Splunk and/or Geneos, Grafana, Dynatrace).
• Experience using enterprise-authorized AI capabilities to support production workflows, with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain.
• Exposure to various framework processes like ITIL.
  
  Preferred Qualifications, Capabilities, and Skills
• Hands-on experience providing technology/production support using enterprise-authorized AI capabilities — e.g., AI-assisted incident triage, trend analysis, run-book retrieval, and validated remediation, with strong output-validation habits and awareness of data sensitivity.
• Experience with general-purpose programming languages and/or automation scripting.
• Working understanding of public cloud; exposure to AWS Cloud and Kafka is a plus.
• AWS Amplify, GCP Cloud Run / Compute Engine / Cloud SQL, full-stack development, AI-driven tool development, API integration experience 
• Familiarity with Linux environments.