Workplace Solutions - Implementation Team Lead, Client Onboarding – Nashville

Team: Workplace Solutions Client Onboarding Location: Nashville, TN Employment Type: Full-time, In-office Reports To: Deputy Head of Client Onboarding – NAMR 

Role Overview 

We are looking for an experienced and motivated manager to join our Workplace Solutions Client Onboarding team as Implementation Team Lead in Nashville. This is an exciting opportunity to make a meaningful impact — both on the clients we serve and on the talented team you will lead day to day. 

In this role, you will be a close, hands-on leader for a team of Implementation Analysts and Associates responsible for onboarding equity share plan clients. You will oversee the full project lifecycle — from initial setup through go-live — helping your team deliver accurate, timely, and high-quality implementations. Over time, you will develop deep expertise in our equity compensation platform, becoming a trusted subject matter expert and a go-to resource for your team on system configuration and process questions. 

You will work closely with the Deputy Head of Client Onboarding – NAMR and a broad network of cross-functional partners — so that you and your team have what you need to succeed. This role is ideal for someone who thrives in a fast-paced environment, genuinely enjoys developing others, and is passionate about delivering an exceptional client experience. 

Job Responsibilities 

Lead Day-to-Day Team Operations Manage and prioritize the daily workload of Nashville-based Implementation Analysts and Associates. Serve as a close, supportive resource for the team on questions, blockers, and client challenges, working collaboratively to find solutions and keep work moving forward. 

Own Project Portfolio Oversight Maintain a real-time view of all in-progress onboarding projects across the team. Proactively identify risks, delays, and bottlenecks and take action to keep projects on track, reducing time to value for clients and ensuring a smooth experience from kick-off to go-live. 

Grow into a System Subject Matter Expert Develop a thorough understanding of our equity compensation platform and onboarding systems. Over time, become the team's go-to SME for system configuration, process guidance, and best practices — supporting your team's accuracy and confidence in their day-to-day work. 

Ensure Configuration Quality Oversee the accuracy of system configurations completed by the team. Implement and reinforce quality review processes to minimize errors, and partner with team members to resolve issues quickly and effectively. 

Champion Client Satisfaction Support your team in delivering a seamless, high-quality client onboarding experience. Monitor client satisfaction and take proactive steps to address concerns early, stepping in to support complex situations as needed alongside your cross-functional partners. 

Develop and Inspire Your Team Provide regular coaching, feedback, and development support to analysts and associates. Identify growth opportunities, celebrate progress, and foster a positive, collaborative, and inclusive team culture where people feel supported to do their best work and build long-term careers. 

Report and Communicate Progress Track and share regular updates on project status, team performance, and key trends with the Deputy Head of Client Onboarding – NAMR. Use insights to drive continuous improvement and keep stakeholders informed and aligned. 

Required Qualifications, Capabilities, and Skills 

Preferred Qualifications, Capabilities, and Skills