Product Delivery Manager

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Delivery Manager in Client Onboarding Services (COS), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develop a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Work closely with client service and implementations colleagues and key stakeholders to understand needs and pain points as well as trends in the competitive marketplace
• Develop user journeys and other artifacts that help communicate, and rally support for, intuitive user experience that best meets the needs of the platforms’ users     
• Collaborate closely with the product and technology teams building the core components that enable critical underlying functionality of the portal  
• Identify critical dependencies, and other issues and present recommendations for resolution
• Maintain ongoing proactive partnership with technology team members to ensure business demands are understood and delivered in an agile manner within agreed upon timeframes
• Ensure feedback from user demos is incorporated into roadmaps so that deliverables meet business needs
   

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• 6+ years of experience, including experience in user experience at a financial service, technology, or fintech firm
• Excellent relationship-building skills, with ability to establish trust and credibility across lines of business and functions
• Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience  
• Superior judgment to mitigate risk and foster an environment where risk and control issues are escalated and creative solutions are identified
• Knowledge of treasury services, payments, corporate and commercial banking, and client service implementations functions and platforms
• Strong time-management and organizational skills with ability to objectively prioritize

 

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Bachelor’s Degree; Master’s in Business or Technology
• UI/UX design experience
• Strong time-management and organizational skills with ability to objectively prioritize
• Preferred experience supporting more than one CCB Operations Function/Line of Business