Marketing Operations Project Manager - Associate Sr.

As an Associate Senior in our Branch Engagement & Communication team, you will thrive in leading the execution of engagement marketing programs supporting our 5,000 retail branches, partnering closely with our marketing strategy team. Initiatives will span multiple channels and will support our banking leadership pillars of advice, security, and convenience. This role offers the chance to demonstrate strong project management skills, work collaboratively with many business partners, and thrive in a fast-paced, always-changing work environment.

Job Responsibilities

• Manage several 3rd party vendors to support scheduled monthly distributions of marketing programs, promotional materials, collateral, and printed signage to all retail branches 
• Execute the end-to-end fulfillment process including soliciting requests from marketing partners for inclusion in each distribution, business rule development/confirmation, quality control validation, shipment confirmations, branch profile updates, and billing
• Lead vendor management and operational oversight – performance monitoring against contractual obligations and determined service levels, quarterly reviews with vendors to determine usage levels, future applications of the product/service, SLA reviews, monthly scorecard completion
• Provide process improvement recommendations and contribute innovative and creative ideas to improve the branch’s experience and project performance while creating efficiencies and reducing costs
• Oversee daily ordering by branches and fulfillment to identify trends, manage vendor resources, and maintain appropriate inventory levels to accommodate branches while maximizing warehouse space, order consolidation, and reducing costs
• Ensure all process steps are properly documented, approved, and comply with all Audit and Control requirements 
• Think critically and make recommendations to optimize campaigns to improve results
• Lead projects with greater independence and judgment, not just follow established procedures
• Provide advice and support across teams, helping to execute against broader department goals
• Spot and address information gaps, and escalate or resolve complex problems before they become roadblocks
• Manage deliverable expectations and deadlines

• Work across multi-functional teams, including Brand, Operations, Controls, and Legal/Regulatory

   

 

Required Qualifications, Capabilities and Skills:

• 5+ years experience in a marketing campaign/operations execution role
• Strong project management, communications, multi-tasking, collaboration skills
• Ability to thrive in a fast-paced environment with a focus on teamwork and attention to detail; work well under pressure and tight deadlines; and manage multiple demands at once
• Proactive mindset when problem solving and creating new solutions
• Strong relationship development and negotiating skills; ability to earn respect and trust among internal and external business partners and team members
• Team player with a positive, can-do attitude; must be comfortable with continuously changing opportunities and priorities
• Sound understanding of Excel and PowerPoint

• Excellent written and oral communication skills

   

 

Preferred Qualifications, Capabilities and Skills:

• Undergraduate degree in Marketing/Operations or related field