Internal Communications Executive Director

Corporate & Firmwide Communications is seeking an Executive Director to support our Chief Risk Officer, a member of the Operating Committee and our Chief Compliance and Operational Risk Officer (who reports to the CRO). The Risk Management and Compliance organization plays an essential role in keeping JPMorganChase strong and resilient, helping the firm navigate a complex global regulatory environment and grow in a responsible manner.

 

 

As an Internal Communications Executive Director within Corporate & Firmwide Communications you will work directly with both the Chief Risk Officer and our Chief Compliance and Operational Risk Officer, using your strong judgment, executive presence and proactive mindset to lead internal and executive communications. You will translate complex business priorities into clear, compelling communications that uphold the firm’s reputation and employee engagement. This is an opportunity to make a difference in the culture, reputation and business outcomes of one of the world’s leading financial institutions.

 

 

Job responsibilities

 

• Advise senior Risk Management and Compliance leaders on communications best practices, change management and crisis response.
• Develop and implement comprehensive internal communications strategies aligned to business goals and priorities.
• Lead internal and executive communications for the Chief Risk Officer and Chief Compliance and Operational Risk Officer.
• Execute an integrated communications approach that advances business priorities and supports growth.
• Own key internal channels, including broadcast emails, intranet, Microsoft Teams communities, town halls and leadership offsites.
• Craft executive communications, including speeches, leadership forums, employee engagement initiatives and thought leadership.
• Align employees to strategy, culture and performance objectives through internal communications that inform and inspire.
• Partner closely with Risk Management and Compliance, HR, Legal and Communications stakeholders to ensure accurate, well-governed, coordinated messaging.
• Measure impact by tracking employee survey results and channel engagement, and continuously improving effectiveness.

 

 

Required qualifications, capabilities and skills:

 

• 10+ years of experience in corporate internal communications at a financial services firm or another complex global institution with frequent regulatory engagement.
• Ability to influence: Track record of advising C-suite leaders and winning buy-in for changes in communication strategies.
• Strategic communication: Ability to develop and implement cohesive and effective communication strategies that resonate with key audiences. 
• Leadership: Passion for motivating and coaching matrixed direct reports.
• Storytelling expertise: Demonstrated ability to simplify complex topics and develop narratives that support business goals.
• Generative AI skills: Knowledge of best practices for leveraging large language models for human-in-the-loop content creation and brainstorming.
• Project management: Excellent organizational skills, adept at managing multiple high-priority initiatives in a fast-paced environment.
• Industry knowledge: In-depth understanding of the financial services industry, particularly regulatory considerations; familiarity with major financial news outlets and trends in the financial services industry.
• Exceptional writing, editing and verbal communication skills, with the executive presence needed to influence and counsel senior stakeholders.
• High level of professionalism, integrity and accountability.