Business Assistant Associate - Deal Concierge

J.P. Morgan’s Commercial & Investment Bank (CIB) is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

CIB Business Support Management is a dedicated, specialized support function leveraged by the CIB to streamline internal operations, strengthen controls, reduce bureaucracy, and facilitate partnerships with various subject matter expert organizations (e.g., Technology, Real Estate, HR, etc.)

As a Business Assistant Associate in Deal Concierge Team within Business Support Management, you will deliver executive hybrid support, manage projects, and drive operational excellence in a dynamic business environment. In this capacity, you will be providing comprehensive support to the deals team and global partners driving operational success. You will manage administrative and operational tasks during transaction high intensity period and time-sensitive deal activity process, working in close concert with the deal teams for a well-coordinated execution of tasks.

Job responsibilities:

• Deliver comprehensive executive and administrative support to deal teams and senior stakeholders
• Manage day-to-day team activities, including feedback, capacity utilization and addressing conflicts or issues
• Oversee local control and reporting activities for assigned line of business
• Align executive assistant support with business priorities and drive operational improvements and pioneer technology advancements and use of technology
• Govern core business processes, ensuring compliance with key policies and practices
• Build and maintain strong client relationships, delivering consistent support
• Lead line of business projects, employee engagement, and special initiatives
• Collaborate with other functional groups to ensure consistent service delivery
• Partner with senior leaders to gather feedback and support administrative needs
• Advocate for administrative staff, driving talent and career management for the pod

• Collaborate with deal teams and global partners to utilize AI for data analysis, reporting, and process optimization, ensuring well-coordinated execution of tasks.

 

Required qualifications, capabilities, and skills:

• Established experience in executive administrative support or operational management

• Exceptional partnership and interpersonal skills for influencing and building relationships

• Proactive mindset in adopting emerging AI solutions for process efficiency, ensuring compliance, and risk mitigation in a dynamic business environment.

• Strong written and verbal communication skills across multiple audiences

• Proven project management and leadership capabilities

• Ability to make independent decisions and work with minimal supervision

• Ability to manage multiple tasks and adapt to changing priorities

• Strong control orientation with a focus on compliance, risk mitigation, and a commitment to quality and attention to detail.
• Proficiency in Microsoft Office Suite and ability to learn new technologies
• Self-starter with proactive mindset and ownership of agenda
• Willingness to work onsite during core US hours

 

Preferred qualifications, capabilities, and skills:

• Experience providing administrative support within a financial firm or finance or operations background
• Player coach or team management experience and commitment to career development
• Experience promoting operational efficiency and process improvements
• Familiarity with global business environments and cross-functional collaboration
• Ability to advocate for staff needs and drive talent initiatives
• Experience managing special projects and employee engagement activities
• Strong client relationship management skills