Payments Mexico Outsourcing Subject Matter Expert - Senior Associate

Job Responsibilities:

We are seeking a highly organized and proactive professional to join our team as an Outsourcing Subject Matter Expert. In this role, you will be responsible for overseeing and coordinating and execute outsourcing regulatory obligations, organizing quarterly sessions and managing follow-up activities, maintaining service mapping documentation updated. When applicable, you will also be responsible for generating the necessary documentation required for the presentation of filings. Additionally, you will track and monitor activity completion according to SLAs, escalate issues when necessary, and keep Standard Operating Procedures up to date. The position also involves defining and managing target dates for internal activities, approvals, and regulatory submissions, as well as ensuring the quality of presentation decks and final documentation packs. You will coordinate extraordinary committee sessions as needed and maintain high standards for record retention.

The ideal candidate will possess strong organizational and coordination skills, excellent communication and stakeholder management abilities, attention to detail, a commitment to quality, and the ability to work both independently and as part of a team. Proactive problem-solving skills and experience in interactions with regulatory authorities are highly valued. If you are passionate about regulatory compliance and stakeholder engagement, we invite you to apply and contribute to our dynamic team.

Required Qualifications, Capabilities and Skills

• 5+ years of experience in regulatory product development, regulatory affairs, legal or related governance roles within financial services.
• Demonstrated experience solving complex problems and managing multi‑stakeholder regulatory deliverables under tight timelines and formal SLAs.
• Strong understanding of regulatory expectations and supervisory practices in Mexico; experience supporting exams, audits, or reviews.
• Inquisitive nature with advanced problem solving and critical thinking capabilities
• Ability to learn the technical and operational aspects of the TS products quickly
• Team player and capable of building relationships with key business partners
• Exceptional project and program management skills, with proven ability to structure workplans, manage dependencies, and deliver on schedule.
• Advanced proficiency with executive‑ready materials (PowerPoint) and data tracking/reporting (Excel or equivalent)
• Proactive self-starter, takes ownership of initiatives from the start; sees through to completion
• Fluent in English and Spanish
   

Preferred Qualifications

• Direct interaction experience with Mexico regulators and/or central banks 
• Knowledge of enterprise control frameworks (compliance, operational risk, issue management or data governance).