Human Resources Business Advisor, Vice President

Join our dynamic Human Resources Team as an Human Resources Business Advisor (HRBA) where you will play a crucial role in executing strategic HR priorities and supporting clients across the Consumer & Community Banking Operations Card Servicing organization. As the primary relationship manager to the client, this position offers an exciting opportunity to work within a Center of Excellence/Shared Service construct, providing support to senior HR Business Advisors and business leaders on core HR activities. 

 

As a Human Resources Business Advisor in our Servicing organization, you will help deliver the end-to-end Talent Strategy by starting with business problems, curating the right solutions from product offerings, directly informing segmented product strategy and developing a uniform approach to talent and human capital processes. 

 

Job Responsibilities:

• Implement people agenda initiatives for a business area and provide day-to-day advice on human capital matters.
• Advise business leadership on structuring and organizational changes within Line of Business (LOB) areas.
• Support the year-end compensation process and assist managers with compensation decisions.
• Partner with leaders on performance and talent management cycles, including succession planning and promotions.
• Facilitate feedback processes and employee input initiatives, such as action plans based on Employee Opinion Surveys.
• Support development and coaching for managers and emerging leaders.
• Provide front-line support for HR risk and controls initiatives, ensuring appropriate controls for critical processes.
• Utilize workforce data to understand trends and drive talent outcomes.
• Lead or participate in HR projects aligned with key HR priorities.
• Leverage HR products and services to enhance business outcomes and co-create Segment Solutions.

 

Required Qualifications, Capabilities, and Skills:

• 7+ years of direct Human Resources experience.
• Proven ability to interact with business leaders at all levels and influence employee-related decision-making.
• Project management abilities, including execution skills and end-to-end process improvement.
• Ability to utilize critical thinking and analytical skills to identify issues and trends, develop solutions, and address root causes.
• Strong relationship management skills and ability to navigate across the function and the firm.
• Exceptional communication skills; written and verbal, able to present and articulate ideas to the business and HR colleagues.
• Demonstrated ability to thrive in a fast-paced, collaborative, team-based culture and leverage a matrixed organization to problem-solve, design, and execute people priorities.
• Ability to drive, implement and influence change across multiple stakeholders and within the HR Advisory team.
• Comfortable partnering with employee relations and HR legal on complex and often time-sensitive employee matters.
• Proficient and comfortable using technology, including the MS Office Suite.

Preferred Qualifications, Capabilities, and Skills:

• Human Resources experience preferred.
• Proactively integrates innovative technologies into day-to-day work, including the use of AI tools like large language models (LLMs), and actively shares with fellow colleagues.