Consumer Bank Partner Engagement Lead - Product Portfolio Operations

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

 

As a Product Portfolio Operations Manager in Consumer Bank, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.

 

As the Partner Planning & Engagement Lead for the Consumer Bank agile product portfolio, you will play a key role in supporting the alignment of product investments and roadmaps to Consumer Bank Strategic Objectives. You will help mobilize product teams to deliver large-scale initiatives and enable frictionless execution by ensuring agile product partners are aligned to deliver against Consumer Bank priorities.  Through collaboration with cross-functional partners and a focus on continuous improvement, you will contribute to better business and product outcomes across the organization.
 

Job responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
• Align partner product priorities to CB strategic business objectives and desired P&L outcomes.
• Establishs a partner communication framework to create awareness and alignment to business objectives and product priorities.
• Partners closely with Product Owners, Technology Leads, Design Leads and Data Owners to track roadmap execution, capacity, dependencies, risks, and performance metrics.
• Ensures Consumer Bank stakeholders are aligned to capabilities being built by product partners that impact the Consumer Bank business and customers.
• Drive operational process improvements, facilitate adoption of agile product development best practices and resolution of escalated issues.
• Prepare senior management updates and synthesize complex information into executive level communications.
• Support special projects and executive requests.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies 
• Proficiency in agile methodology, Jira/Jira Align, Microsoft Suite (Word, PowerPoint, Excel), and Confluence. 
• Strong organizational and project management skills, with the ability to manage multiple high-priority initiatives simultaneously.
• Demonstrated capability to influence, align, and build consensus among stakeholders across the organization to drive successful outcomes.
• Skilled at translating complex information into clear, engaging, and persuasive messages that resonate with senior audiences.
• Exceptional attention to detail and strong analytical skills.

Preferred qualifications, capabilities, and skills