Senior Product Associate- Service Product

Wilmington, DE, United StatesSenior

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Service Product, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
Lead end-to-end pilot delivery, including intake, planning, execution, evaluation, and scaling recommendations.
Serve as a process expert across multiple journeys within area products, conducting impact assessments to identify effects on end users.
Communicate effectively and engage with all business levels, facilitating strategic discussions in large forums with senior leaders.
Identify and influence solutions for process improvements, efficiencies, and gaps, focusing on enhancing product value.
Lead complex change requests, including sponsored initiatives and regulatory-driven changes, ensuring flawless product readiness and minimizing end-user impact.
Conduct quality assurance on executed change requests to confirm product quality and customer satisfaction outcomes.
Properly assess end-user impact and propose readiness needs, ensuring end users are fully capable of using new functionality as a key readiness measure.
Drive adoption readiness through coordinated communications, stakeholder alignment, and practical enablement activities tied to the change delivered.

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain area
Demonstrated performance in either product management or relevant domain area
Experience executing operational management and change readiness activities
Experience in product deployment processes
Led complex change requests, including sponsored and regulatory-driven initiatives.
Strong analytical skills to assess end-user impacts and propose readiness needs.
Excellent communicator, able to engage all business levels and facilitate strategic discussions with senior leaders.
Skilled at identifying and influencing process improvements, efficiencies, and gaps to enhance product value.
Conducted quality assurance on change requests to ensure product quality and customer satisfaction.
Committed to ensuring end users are fully capable of using new functionality as a key measure of readiness.
Able to work independently, showing persistence and optimism when facing obstacles.

Preferred qualifications, capabilities, and skills

Developed knowledge of the product development life cycle
Skilled in facilitating large-group readiness forums and influencing senior stakeholders.
Able to translate impact assessments into clear readiness plans and measurable adoption outcomes.
Proven ability to manage multiple complex change efforts while maintaining quality and end-user focus.
Track record of driving process improvements that enhance product value and customer outcomes.
Strong cross-functional partnership to implement change with minimal disruption and high user satisfaction.
Proven experience as a process expert with a strong track record in conducting impact assessments and managing change requests.

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