Digital & Data Transformation - Product Manager - Associate
JPMorgan ChaseJ.P. Morgan Asset and Wealth Management – Digital and Data Transformation - Product Manager, Associate, Edinburgh
About Asset and Wealth Management
JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2.7 trillion, over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking.
J.P. Morgan Asset & Wealth Management, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.
J.P. Morgan Private Bank advises the world’s wealthiest families and helps them achieve their desired goals. Our teams of Advisors deliver advice, solutions and services across investments, wealth planning, credit and banking to help clients build, preserve and manage their wealth over time.
Our team of specialists works seamlessly to help our clients achieve their financial goals and aspirations. We’re proud to be named ‘2019 Best Private Bank for Ultra-High-Net-Worth Clients’ by Euromoney: Egypt, France, Greece, Italy, Lebanon, Qatar, Spain, United Arab Emirates and UK.
Our team
As part of the International Private Bank (IPB) Digital & Data Transformation (DDT) organisation, the product team aims to re-design the end-to-end Operating model and tool set for our client facing teams, creating an omni channel digital experience for IPB clients and designing end-to-end journeys and supporting tool sets to bring the advisor, support teams, and client experience closer together. It is an exciting time to be transforming our business, and you will be one of the key leaders driving strategic change, helping to accelerate business growth and achieve efficiency goals globally.
Job description
The product team in Edinburgh is seeking a Product Manager to support elements of a strategic program within the International Private Bank (IPB); the candidate will collaborate with a global team strategising and implementing solutions across all IPB regions EMEA, Asia and LATAM. Through partnership with bankers, advisors, senior leaders, designers, and technologists, the Product Manager will help shape the product strategy and align priorities to ensure we are solving our internal partners and clients’ biggest problems.
As a Product Manager, you will be responsible for the product vision and strategies to come up with effective solutions to problems that are valuable (our users choose to use them), viable (the solution works for the business), usable (the users can figure out how to use them), and feasible (our engineers have the skills and technology to implement them).
You will be required to quickly learn the constraints of our business from Servicing, Trading, Finance, Operations, Legal, Risk, and Compliance, among others, to succeed. The successful Product Manager must also contribute a deep knowledge of our users and the data about how they engage with our products, coupled with tracking of industry trends and the competitive landscape to provide wholesale Product expertise to the business.
You will primarily partner with Technology and Design, but consistent engagement with Regional Business Leadership, Client Advisors, Client Service teams, Operations, Marketing, and Legal/Risk/Compliance stakeholders through the entire product management lifecycle will be necessary to ensure the businesses’ needs and control requirements are met.
Candidates should demonstrate extensive knowledge of product management and market trends. In addition, Candidates should have excellent communication skills, the ability to influence and negotiate, the ability to work as an individual contributor as well as a team, strong skills around the Agile framework, an equal appreciation of the discovery and execution process, and the ability to quantify delivery into success measures.
Core Responsibilities
- Understands client needs. Invests in a deep understanding of the business opportunity, client needs, and competitive landscape to inform which initiatives and features to pursue. Participates in user experience research and integrates user feedback to uncover client needs, and to inform feature definition so that it is relevant and useful.
- Understands the product vision. Has a keen understanding of the product north star and participates in shaping the product vision. This will inform subsequent road map planning and feature prioritization.
- Understands data and analytics capabilities to evaluate the best fit solution for a given problem. Effectively assesses and implements enhancements to digital solutions, with a focus on infrastructure upgrades and integrating advanced features. Demonstrates experience in assessing AI-powered capabilities and workflow automation, whilst bearing the impact, effort, and cost trade-offs in mind.
- Experience with product management toolset – including JIRA and Confluence.
- Understands and leads the product development lifecycle. Possesses a strong understanding of the product lifecycle from proof of concept and prototype testing to the release of the initial minimum viable product and subsequent feature enhancements. Ability to define requirements (in partnership with other teams), ensuring sprint inputs (e.g., designs and requirements) and outputs (e.g., tested code) are as envisioned, and providing direction and smart trade off decisions for the scrum team. Collaborates with other product and requirement owners and designers to deliver end-to-end product and experience. Partners with Technology to triage issues end-to-end until full resolution is achieved, then communicates issue resolution to appropriate parties and escalates issues as necessary to ensure proper response
- Establishes approach to pilot/rollout of new capabilities, including objective/scope, communication, training/support, and feedback/metrics.
- Embodies true “client-obsession” with iterative feature improvements. Ability to identify and leverage user and product data to inform product feature improvements. This includes tracking key performance business metrics and analytics evaluation metrics, industry trends, and varying forms of client and internal feedback to shape our designs and product roadmap.
- Develops and maintains deep relationships with delivery partners including senior leaders, Digital, Technology, Design, Operations, Client Service, and control functions across each region.
Qualifications
- Must be a strong analytical person and effective communicator with a curious mindset and underlying passion for clients’ needs.
- At least 3 years product management or related experience required, with proven history of delivery.
- Ability to define and execute product roadmap and business models.
- Ability to prioritize projects and efforts considering many variables including business and client needs, competitive and industry trends, resource and funding availability, and internal trade-offs.
- Experience in partnering with cross-functional, legal, risk, compliance, control teams at all levels to execute effectively in an agile manner
- Ability to manage tight delivery timelines and execute under pressure.
- Strong commitment to professional responsibilities, a degree of self-motivation suitable for a “start-up” team, and superior work ethic with adaptability to push beyond standard hours during busy periods to meet tight deadlines.
All internal moves will normally take place on the same grade and same salary. Salaries are reviewed annually in February. Exceptions to the rule regarding transfer on current salary may include a move between geographic locations.