Client Services Associate - Corporate

As a member of the team, main responsibilities will include:

•          Providing excellent customer service to all incoming client queries
•          Working with Front Office to enable clients to deal electronically
•          Help maintain our onboarding queues to meet SLAs determined by the business
•          Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client

Function Specific Skills:

•         Ability to question “risk” in processing a request from Front Office, questioning mindset required with clear communication to management should concern arise. 
•         Able to understand complex system processes and experience of working with vendor systems a plus..
•         Knowledge of Products Covered (Foreign Exchange, Commodities,) is a plus.
•         Ability to communicate clearly with internal stakeholders, as well as clients. 
•         Ability to manage critical system issues and navigate through successful resolution. 
•         Good analytical skills, due diligent and attention to detail
•         Excellent interpersonal skills, good attitude, and strong communication / presentation skills