Workplace Solutions - Operations Manager – Change Readiness and Communications Associate

Job Description

In this role, you will help to drive change readiness and communications strategy within the Workplace Solutions COO organization. This role offers the opportunity to gain hands-on experience in project management, strategy, and change readiness. The successful candidate will work closely with the COO business teams to drive strategic initiatives and change readiness in a number of areas, enhancing change adoption across the organization. This role will also lead the monthly storyboarding, drafting and sending of the COO executive newsletter.

This role will report to the Change Readiness and Communications lead within the Strategy and Product team of WPS COO. The COO Strategy & Product team oversees our global services and operations strategy, product roadmap and change management activities. This includes the establishment of product governance for essential operational products and facilitation of collaboration across Product, Technology and Workplace Solutions teams. 

Job Responsibilities 

• Assist in driving the evolution of change readiness and communications strategy to support business transformation efforts within the COO organization.
• Lead the assessment, planning, execution, and monitoring of cross functional change readiness initiatives to ensure timely delivery effective change adoption.
• Manage the drafting, writing, and distribution of a monthly executive newsletter to the organization 
• Support business transformation initiatives and identifying opportunities for improvement.
• Collaborate with cross-functional and engage with stakeholders to understand their change readiness needs and provide regular updates on progress.
• Facilitate cross-functional collaboration by coordinating meetings, workshops, and communication between teams.
• Prepare project documentation, reports, and presentations for stakeholders
• Provide business management support – monthly metrics and KPIs, weekly executive level updates – learning how the business is defining and measuring success

Required Qualifications

• Bachelor’s degree or equivalent experience
• Strong analytical and problem-solving skills with attention to detail.
• Ability to look at the big picture and connect dots in order to solve problems and offer solutions
• Excellent communication and interpersonal skills for effective stakeholder engagement.
• Demonstrated ability to manage change, drive process improvement, and develop teams
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
• Basic understanding of project management principles and methodologies.
• Familiarity with process improvement techniques 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Qualifications 

• Familiarity with the Equity Plan Management Business
• Experience working with change adoption techniques and methodologies
• Knowledge or experience related to Artificial Intelligence (AI) solutions in operations or service delivery.