Product Director, Growth Experiences, Digital Channels

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. Lead innovation through the development of digital products and features that empowers both prospects & 70+ million digitally-active customers to discover and select the right financial products that meet their needs. As a key leader and owner of the growth OKR within the Channels Experiences & Growth team, you challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that inspire teams to create groundbreaking solutions that address customer needs & produce incremental accounts. This role entails managing a team of product managers and working with technology, design, research, data and analytics partners to deliver best-in-class discovery and shopping experiences that span multiple primary channels and assets supporting new account growth goals for all 6 lines of business across Commercial Consumer Banking (Card, Consumer Bank, Auto, Home, Wealth and Business Banking).  

 

 

As a Product Director in Consumer Commercial Banking Platforms & Channels Team, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. You are expected to combine skills of product management and commercial acumen to drive business outcomes. Comprehensive understanding of product management lifecycle and its specific role as the end-to-end owner is critical. You should have excellent communication and interpersonal skills, a strong sense of purpose and urgency in delivering a successful product, and technically familiarity. You will understand the digital financial services landscape, have a pulse on customer needs, deeply aware of key digital/customer trends (Personalization, Agentic), comfort level with analytics/performance management, and strong executive presence with track record of influencing business leaders.