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Trust & Safety Product Manager - Payments - Vice President
JPMorgan ChaseTampa, FL, United StatesSenior
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You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Fraud Prevention within Payments' Trust & Safety organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Proactively manages new product or synergies pipeline that anticipates and/or responds to ecosystem stakeholder needs, market trends to ensure best-in-class offering in the market
- Aligns with cross-functional partners to co-create business readiness materials and keep up-to-date with changes in customer solution and service needs
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or Fraud Prevention for the Payments domain
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Hands-on past experience building and commercializing innovative products and services
- Capacity working and aligning with cross-functional internal and external stakeholders towards the common objective
- Skilled in developing and managing product documentation leveraging tools such as Word, PowerPoint, Excel, Visio etc.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Strong understanding of e-Commerce and Corporate business models (e.g. B2B, B2C, B2B2C)
- Familiarity with the credit card processing lifecycle, Fraud prevention, and AI/ML strategies
- Exceptionally strong presentation and communication skills
- Ability to execute on the Go-to-Market strategy
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