Account Manager II - Retail

Join JPMorganChase as an Account Manager II and be the primary liaison for our clients, delivering exceptional service for complex products. Use your analytical skills to provide insights and solve problems while maintaining strong client relationships. Your innovative thinking will drive improvements and generate new ideas. At Chase, you'll make real impacts on our customers and thrive in a creative, dynamic environment where each day brings new challenges and opportunities.

As an Account Manager II within JPMorganChase, you will be the primary liaison for clients with intricate products or services, ensuring their needs are met with the highest level of customer service. Your role will involve leveraging your broad knowledge of account services to provide advice, support, and innovative solutions to complex situations. You will be expected to analyze data, identify gaps, and use your strategic thinking to make decisions that have a direct impact on our department's outcomes. Your expertise in conflict management and computer literacy will be crucial in troubleshooting problems and processing transactions. As a team leader, you will mentor and coach your colleagues, fostering an inclusive environment and promoting collaboration to achieve common goals. Your role is pivotal in driving customer satisfaction and contributing to the firm's success.

Job responsibilities

• Analyze and interpret complex client data to provide insightful recommendations, leveraging your expertise in data analytics.
• Manage high-touch client relationships, utilizing your advanced customer service skills to address inquiries, troubleshoot problems, and handle complaints.
• Identify and resolve conflicts or potential conflicts of interest, applying your expert conflict management skills to facilitate discussions and create optimal solutions.
• Lead and mentor a team of colleagues, using your advanced skills in team building, coaching, and delegation to foster an inclusive and collaborative environment.
• Drive innovation within the team, challenging the status quo and encouraging creative thinking to deliver solutions that add value to our clients and the firm.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in managing complex client relationships in a financial services setting.
• Proven ability to analyze and interpret complex data sets to provide insightful recommendations and drive strategic decision-making.
• Demonstrated proficiency in using advanced computer systems and technology to perform tasks, solve problems, and communicate effectively in a professional setting.
• Experience in leading and mentoring a team, with a focus on fostering an inclusive and collaborative environment.
• Proven track record in driving innovation within a team, challenging the status quo, and encouraging creative thinking to deliver value-added solutions.

Preferred qualifications, capabilities, and skills

• Experience supporting more than one CCB Operations function/line of business.