Product Manager - Partner and Merchant Onboarding

Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the centre -  all in an environment that nurtures skills and helps you realise your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment.

 

As a Product Manager, at JPMorgan Chase within the Accelerator, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them.

While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.

 

Job responsibilities:

• Define your product scope’s strategy with clear product outcomes grounded in customer needs
• Run discovery activities to explore your product’s problem and solution space, de-risk desirability, feasibility and viability, and refine solutions that contribute to the strategy.
• Run your squad on a day-to basis your functional counterparts (e.g., engineering, design) to build the solutions that contribute to team’s strategy
• Work with legal, risk, compliance and other controls stakeholders to ensure that proposed solutions meet their requirements

Required qualifications, capabilities and skills

• Experience in leading merchant onboarding and KYB compliance workflows for a B2B / payments fintech, including risk scoring and identity verification
• Ability to design and evolve control frameworks with legal, compliance and operations stakeholders to reduce onboarding friction while managing regulatory risk
• 5+ years product management experience delivering financial technology products
• Track record of shipping iterative improvements and measuring results
• Experience writing clear strategy documents, product requirements and outcome-focused user stories
• Demonstrated ability to manage dependencies across multiple squads and stakeholders
• Strong communication skills with technical and non-technical stakeholders
• Experience with risk and control frameworks in regulated financial services

 

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