Commercial Card Relationship Manager - Payments - Vice President

Demonstrate in-depth knowledge of commercial card and payables solutions, the market landscape, and relevant financial trends

Develop and execute proactive client expansion and retention strategies using a consultative approach focused on client needs

Use approved AI-enabled tools, analytics, customer relationship management insights, and portfolio data to prepare for meetings, identify opportunities, and improve follow-up quality

Sell payment solutions into complex client environments by connecting commercial card, virtual card, payables automation, supplier enablement, integration concepts, and working-capital outcomes

Manage overall client experience and satisfaction metrics while driving retention, growth, and profitability outcomes

Lead solution development for your portfolio and coordinate internal stakeholders to deliver client outcomes

Partner with internal banking and treasury stakeholders to align coverage, growth plans, and client priorities

Serve as a commercial card subject matter expert and trusted advisor through consultative engagement and tailored recommendations

Conduct semiannual or annual account reviews and share best practices to strengthen relationships and program performance

Collaborate with service and operations teams to resolve product or service issues promptly

Drive structured optimization initiatives that generate revenue and improve program performance

5+ years of experience in payments, treasury, commercial card, payables, or related financial services roles

In-depth knowledge of payables solutions, including commercial card, virtual card, supplier enablement, and related capabilities

Demonstrated ability to sell payment solutions into complex organizations by articulating business value, operational benefits, risk/control considerations, and financial outcomes

Demonstrated ability to build and maintain trusted, long-term client relationships using a consultative selling approach

Experience managing multiple clients with competing priorities and deadlines

Proficiency with Microsoft 365 (Outlook, PowerPoint, Excel) and collaboration tools used for client engagement

Experience using customer relationship management tools (for example, Salesforce) and data analysis to manage a portfolio and identify opportunities

Experience presenting to senior executives and leading client discussions and reviews

Demonstrated negotiation skills, including discussions involving pricing, implementation considerations, and ongoing program optimization

Demonstrated problem-solving skills and experience developing customized solutions to address client needs

Knowledge of accounting and finance concepts, including familiarity with client accounting systems and enterprise resource planning (ERP) integrations

Bachelor’s degree

Knowledge of supplier acceptance, virtual card optimization, integration approaches, settlement terms, rebate economics, and payables modernization trends

Ability to translate complex payment concepts into clear, client-facing recommendations for finance, treasury, procurement, and accounts payable stakeholders

Comfort collaborating across banking, treasury, product, service, implementation, pricing, and legal partners to deliver client outcomes

Experience using data and AI-supported insights to identify expansion opportunities, prepare executive-ready client reviews, and drive targeted portfolio action plans