Custom Lending Servicing Associate

Join the firm that FORTUNE has named one of the top five “World’s Most Admired Companies” and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.

As a Loan Servicing Associate I within JPMorganChase, you will manage a portfolio of loans, interpret loan documents, and ensure deadlines are met, significantly impacting our Lending Services department. You will use your knowledge of loan servicing to resolve problems, make informed decisions, and suggest improvements. Proficiency in conflict management, critical thinking, and stakeholder management will help you navigate conflicts and achieve beneficial outcomes. You will apply strategic planning and time management skills to align operations with long-term goals. Additionally, your role involves training others, managing projects, and having your work reviewed by more experienced professionals.

Job responsibilities

• Interpret and manage loan documents for an assigned portfolio, ensuring compliance with terms and deadlines.
• Utilize critical thinking skills to identify and resolve short-term loan servicing issues within established policies and procedures.
• Collaborate with internal and external stakeholders to facilitate discussions and negotiations, aiming to resolve conflicts and drive win-win solutions.
• Contribute to the improvement of current loan servicing methods by proposing and implementing changes based on in-depth understanding of lending services.
• Provide training and guidance to junior team members on loan servicing tasks, fostering their professional growth.

Required qualifications, capabilities, and skills

• Two or more years of experience or equivalent expertise in managing and interpreting loan documents within a financial institution.
• Demonstrated proficiency in conflict management, with a track record of facilitating discussions and negotiations to resolve conflicts.
• Proven ability to apply critical thinking skills to identify and resolve loan servicing issues within established policies and procedures.
• Experience in training and guiding others on loan servicing tasks, fostering their professional growth.
• Advanced proficiency in strategic planning and time management, with a history of efficiently managing tasks and aligning operations with long-term goals.

Preferred qualifications, capabilities, and skills

• Collaborate effectively with cross-functional teams to ensure seamless client service operations, leveraging strong interpersonal relationship skills and a focus on enhancing client satisfaction and service delivery.
• Demonstrate flexibility and adaptability, maintaining a positive and optimistic attitude while adjusting to changing conditions and priorities.
• Exhibit teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative, and showing a willingness to learn and receive direction.
• Operate as a highly motivated self-starter, capable of working independently within a team environment, and asking well-thought-out questions to improve understanding and performance.
• Utilize strong organizational skills to function efficiently in a high-volume, fast-paced, deadline-oriented environment, ensuring adherence to service level agreements.