Payment Lifecycle Specialist

You have a minimum of 5 years of experience with Payments, Reconciliation, Cash, and Treasury Operation dealing with operational process, controls and problem solving. You also have experience in global payments. This is the team for you.

As an Payment Lifecycle Specialist within the Alternative Payments Operations team at JPMorganChase, you will be supporting new digital payment products which are in early stages of development and already stabilization stage to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. This unit will be the central operations contact for client escalations, exception processing following highest control standards while ensuring exceptional client experience, especially during pilots post new product launch.

The Alternative Payments Operations team is part of the Corporate Investment Bank’s Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24x7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Job responsibilities

• Analyze requirements for completeness, consistency, comprehensibility, and JPMorganChase Operations Standards.
• Create process models, specifications, diagrams and flows.
• Assist on AP Products Standard Operating Procedures (SOP) updates and existing Process KRs.
• Lead/Participate in Projects and Process Improvements that focus on Automation, Efficiencies and Stronger Controls.
• Identify and establish parameters of requirements analysis for each project to define impact, outcome criteria, and metrics and work with stakeholders and project teams to establish requirements for Alternative Payment Operations integration.
• Provide support on seamless migration of all new clients / products / functions with proactive support during testing phase and monitoring the defects and issues and execute day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls.
• Own the operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation.
• Partner with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base.
• Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live and develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs.

Required qualifications, capabilities, and skills

• Minimum of 5 years of experience with Payments, Reconciliation, Cash, Treasury Operation dealing with operational process, controls and problem solving.
• Experience in global payments with understanding of accounting and money move processes.
• Excellent analytical, mathematical, and problem-solving skills.
• Strong listening, interpersonal, written, and oral communications skills with the ability to effectively communicate issues and results to management.
• Strong understanding of Windows office system and ability to do excel analysis with large amounts of data.
• Data-driven who can synthesize key insights, utilize data points to communicate with senior management in an effective way.
• Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes.
• Demonstrated success in manage fast changes and adapt to new business initiatives.
• Business acumen and commercial market awareness.

*** This is a weekend coverage position with salary differential (work schedule = Saturday and Sunday + 3 weekdays)***