L-1855938: Commercial Loan Closing Operations Manager (CMCM37)

Join a team where your leadership drives impact for our clients and communities. You’ll elevate your career by leading a high-performing group that closes complex multifamily agency loans with excellence. Grow your skills in strategy, coaching, and innovation while optimizing processes and controls. Partner across sales, credit, underwriting, servicing, legal, title, and agencies to deliver a standout client experience. Be part of a culture that values learning, accountability, and continuous improvement.

Job summary:

 As a Loan Closing Operations Manager in Agency and Institutional Capital within our Commercial Real Estate organization, you lead a team delivering timely, accurate closings and deliveries for multifamily agency loans, ensuring consistent adherence to guidelines and firm standards . You manage the originations pipeline, rate locks, funding, and delivery requirements while maintaining quality and efficiency that positively impact clients and the broader community . You foster collaboration with partners across the closing lifecycle and champion a client-centric approach that enhances service at every step . You build team capability through coaching, feedback, and performance management, cultivating a strong culture of accountability and growth .

You will also personally lead select complex transactions to keep your expertise current and set execution standards for the team . You’ll drive strategic initiatives that refine policies, practices, controls, and procedures to scale efficient closing processes and strengthen the control environment through effective governance and communication with key stakeholders . Regular engagement with business partners aligns production goals and priorities, supporting consistency, predictability, and exceptional client outcomes across the portfolio .

Job responsibilities:

• Lead, coach, and develop a team of loan closers, setting clear goals and fostering a high-performance culture 
• Manage the originations pipeline, ensuring accurate rate locks, timely closings, funding, and loan deliveries aligned with agency guidelines and firm standards 
• Personally execute a select portfolio of complex transactions to maintain subject-matter expertise and influence best practices 
• Champion a client-first experience across the closing lifecycle, proactively addressing issues and escalating as needed to drive resolution 
• Strengthen cross-functional partnerships with sales, credit, underwriting, servicing, legal counsel, title companies, and agencies to align on strategy and priorities 
• Drive strategic process improvements by evaluating policies, procedures, and controls to implement efficient, scalable closing practices 
• Create and maintain a robust control environment, partnering with key control stakeholders through effective governance and communication routines 
• Conduct ongoing performance management, engagement activities, and development planning to grow team capability and accountability 
• Adapt to shifting priorities in a fast-paced environment, making sound, independent decisions to keep transactions on track 

Required qualifications, capabilities, and skills:

• Ten years of commercial lending operations leadership and people management experience 
• Direct expertise with Fannie Mae DUS or Freddie Mac Optigo executions and applicable regulatory requirements 
• Bachelor’s degree in finance, business management, or a related discipline 
• Excellent written and verbal communication skills with the ability to influence stakeholders and leaders at all levels 
• Demonstrated ability to collaborate cross-functionally, manage conflict, escalate issues appropriately, and drive resolution outcomes 
• Strong analytical and problem-solving skills with effective, independent decision-making and sound judgment in fast-paced settings 
• Proven ability to work independently, prioritize competing demands, and adapt to changing business needs 
• Strong interpersonal, collaboration, and relationship-building skills across internal and external stakeholders 

Preferred qualifications, capabilities, and skills:

• Experience leading transformation and implementing process changes in dynamic, growth-focused environments 
• Experience with data analytics tools and techniques to drive operational insights and efficiencies 
• Demonstrated success driving business and cultural change to deliver measurable results and operational excellence 
• Experience thriving in high-growth, agile teams with evolving priorities and goals 

Required or additional information:

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.