Senior Product Associate - AI Solutions & Business Enablement

The AI Solutions and Business Enablement team within the Chief Data and Analytics Office (CDAO) at JPMorgan Chase & Co. (JPMC) is seeking a dynamic and innovative Senior Product Associate to join our team. This role is pivotal in the evolution and expansion of LLM Suite, the firm's award-winning flagship GenAI capability, which is among the leading internally-developed GenAI solutions in the financial services industry globally. LLM Suite serves over 200,000 employees for general productivity and repeatable business processes, driving significant value across the firm.

As a Senior Product Associate on the AI Solutions and Business Enablement team, you will play a crucial role in identifying priorities and solutions needed across JPMC, while managing and enhancing LLM Suite. You will focus on relationship management and strategic thinking to define solutions and product management responsibilities, ensuring the successful adoption and delivery of key features and priorities on the LLM Suite roadmap. This position offers a unique opportunity to gain expertise in AI/ML use cases and business functions, while enhancing your problem-solving, product management, analytical thinking, executive communication, relationship management, and leadership skills in a supportive environment.

Job Responsibilities:

• Collaborate with senior stakeholders and project teams to identify solutions to help execute the firm's top AI/ML use cases priorities.
• Support adoption and product management efforts for LLM Suite, driving the delivery of key features and ensuring alignment with strategic goals.
• Identify and prioritize business challenges that can benefit from AI technologies, developing analyses to drive actionable recommendations.
• Work closely with internal lines of business to understand their processes and workflows, shaping and refining AI strategies.
• Build relationships with key AI/ML stakeholders across the firm, fostering a strong network.
• Conduct comprehensive competitor and industry research to identify market trends and new AI capabilities.
• Develop and present business cases for prioritized initiatives, including scope, target solutions, staffing, and timelines.
• Collaborate with cross-functional teams, including Technology and Marketing, to prioritize deliverables from both business and technical perspectives.
• Exercise sound judgment to anticipate bottlenecks, mitigate risks, and balance business needs with technical constraints.
• Prepare and deliver executive communication materials, presenting analyses and recommendations to senior executives.

Required Qualifications, Capabilities, and Skills:

• Experience in AI adoption, product management or strategy consulting within a complex and dynamic environment, with a Bachelor's degree, with experience including user research, problem identification, value proposition design, and collaboration with technology partners.
• Proficiency in analytical techniques and tools.
• Strong interpersonal and influencing skills, with the ability to interact with colleagues at all levels and achieve goals without direct control over resources.
• Exceptional communication and presentation skills, with experience in designing and delivering target operating models and processes.
• Ability to identify and resolve issues with urgency, demonstrating strong teamwork and collaboration skills.
• Capability to define and drive a delivery roadmap, including milestone deliveries and status reporting.
• Flexibility to manage multiple, changing priorities independently, inspiring collaboration among diverse teams across regions and time zones.

Preferred Qualifications, Capabilities, and Skills:

• Demonstrated strategic and commercial mindset, with strong analytical abilities and intellectual curiosity.
• Familiarity with LLMs, AI/ML, and technology management processes, or experience with innovative technologies such as AI, Cloud services, and Digital Products.
• Coding experience with Python.
• Degree in a STEM field preferred.