Operations - KYC Client Onboarding - Associate

Job Description 

The Wholesale KYC Operation (WKO) team is a global team with locations in major locations such as New York, Delaware, London, Bournemouth, Hong Kong, Singapore and China. The team owns the end to end onboarding and periodic record renewals process which involves working closely with internal stakeholders to serve as a single point. The team functions in close partnership with Sales, Operations, Credit, Legal and Compliance to ensure efficient and timely on boarding/record renewal. WKO plays a critical role in introducing new clients to our organization as well as ensuring full due diligence is done with respect to new and existing relationships. This team is responsible for the enforcement of controls associated with Know Your Client (KYC) and Anti Money Laundering (AML) regulatory requirements.  

The role will consolidate the KYC profile and will ensure that all KYC and AML policies are adhered to and will be responsible for conducting reviews of client’s documentation stored in internal repositories and publicly available information, initiating the necessary screening against relevant search engines and sanction lists and communicate any additional deficiencies back to the business.  

The successful candidate will be responsible for managing the end to end onboarding process, delivering a high level of client service and relationship management. 
 
The chosen individual will be the single point of contact for the Client during their onboarding and renewals process.  They will effectively manage internal stakeholders, prioritize the pipeline through to completion, and facilitate operational performance reviews and metrics to continue to improve the client’s experience with JPM.
 

Responsibilities:

• The primary responsibility is to support the day to day management of the KYC process to onboard and renew KYC records to regulatory standards with high quality and while meeting tight deadlines. 

• This includes manage relationships with a Front Office sub-LOB, prioritize and assign case work for the team, oversee calibration with Quality Control teams, and serve as the primary point of escalation for team members. 

• Identifies and communicates outstanding requirements or potential issues in a timely manner. 

• Review and validate documents supporting evidence to the KYC record in the system.

• Liaise with team leads within country and region to facilitate knowledge sharing

• Identify and execute process improvements and provide support on key process and technology initiatives

• Teamwork with other supporting areas such as Legal, Compliance, Internal Controls, Technology, Client Services, as well as with other Regional and Global teams. Provide operational support to supply audit/compliance/regulatory with documentation/analysis. 

• Identify and apply regulatory requirements of the different applicable jurisdictions and internal procedures. 

• Calls and respective escalation of issues, prioritization of closures by risk and due date. 

• General understanding of and execute AML (Anti money laundering) policies and internal procedures, in accordance with local and global principles. Study of legal and commercial documents, in order to understand client´s activity, structure, and risk associated. 

• Create an effective and efficient team, through continuous communication, timely feedback, and appropriate supervisory practices. 

• Identify and apply regulatory requirements of the different applicable jurisdictions and internal procedures. 

Qualifications:

• Fluent in written and spoken English and Mandarin.

• University graduate with minimum 5-10 years relevant banking experience.

• Sound knowledge on KYC / client onboarding, familiar with corporate and regulatory developments on AML.

• Strong interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business heads and senior managers. 

• Outstanding client management, partnership building, and interpersonal skills to influence/negotiate desired outcomes. Able to drive team interactions with Front Office representatives in order to meet agreed priorities and deadlines. 

• Sense of urgency/ability to work well under pressure, different priorities and tight deadlines.