Operations Transformation Lead

Join Wholesale Know Your Customer (KYC) Operations and spearhead transformative KYC initiatives that elevate operational excellence, ensure regulatory compliance, and modernize processes—driving our strategic vision forward with every project you lead.

As a Operations Transformation Lead within Wholesale KYC Operations, you will lead and deliver KYC (Know Your Customer) transformation projects that drive operational excellence, regulatory compliance, and process modernization. You will be responsible for managing project lifecycles, coordinating cross-functional teams, and ensuring successful execution of KYC transformation initiatives. This role is pivotal in supporting the Wholesale KYC Operations agenda and advancing our strategic objectives.

Job Responsibilities:

• Manage end-to-end delivery of KYC transformation projects, including planning, execution, monitoring, and closure, ensuring alignment to business goals.
• Act as a KYC domain expert, define scope, set milestones, and track progress to ensure timely and successful project delivery.
• Partner with senior leadership and cross-functional teams to drive project outcomes, resolve issues, and communicate status updates.
• Champion a culture of innovation and change, encouraging adoption of new technologies and approaches to enhance KYC operations.
• Identify project risks and issues, develop mitigation strategies, and escalate as needed to ensure project objectives are met.
• Collaborate with business and technology teams to re-engineer KYC processes, implement best practices, and support continuous improvement initiatives.
• Ensure projects adhere to internal controls, governance standards, and audit-readiness requirements for KYC data and processes.

Required qualifications, skills and capabilities

• Minimum five years of operations and/or project management experience in KYC, AML, or regulatory transformation projects.
• Strong organizational skills with the ability to manage multiple projects and competing priorities.
• Excellent written and verbal communication skills, with proven ability to develop senior level presentations. 
• Demonstrated ability to work independently and escalate complex issues appropriately.
• Strong problem-solving skills and attention to detail.
• Experience with digital tools such as SharePoint, Tableau, and Alteryx.
• Knowledge of Know Your Customer, Anti-Money Laundering, or regulatory compliance processes
   

Preferred qualifications, skills and capabilities

• BA/BS degree or equivalent work experience in financial services.
• 5 - 10 years relevant experience in AML/KYC.