Payment Lifecycle Manager III, Vice President

Help shape how we resolve complex payment investigations at global scale—while building a high-performing, engaged team. You’ll lead critical daily operations that protect clients, strengthen controls, and improve outcomes. This role offers broad exposure across regions and close partnership with senior leaders and global stakeholders. If you’re energized by accountable leadership, measurable results, and continuous improvement, we’d like to meet you.

 

Job summary

As a Vice President in Payments Global Investigations, you will lead day-to-day operations across transaction processing, client service, and database controls. You will partner with teams globally to manage key metrics and risk components across lines of business and deliver against financial plans. You will be accountable for staffing, budget management, and maintaining strong governance across people and processes. You will create a culture of measurable productivity, quality, and continuous improvement.

 

Job responsibilities 

• Lead daily operations across transaction processing, client service, and database controls.
• Manage team performance, coaching, and development for people leaders and individual contributors.
• Own functional governance across people, process, and operating routines.
• Execute daily control reviews, ensure timely completion, and track remediation to closure.
• Drive delivery of client commitments with a focus on timeliness, accuracy, and risk awareness.
• Identify bottlenecks, escalate appropriately, and remove obstacles to sustained performance.
• Measure productivity and quality outcomes and improve processes using data and root-cause analysis.
• Document procedures and ensure new or changed processes are captured, communicated, and adopted.
• Partner with global location leaders and stakeholders in a professional, collaborative manner.
• Monitor management reporting, investigate exceptions, and resolve issues promptly.
• Lead multiple initiatives and projects, publish status updates, and align plans to broader organizational goals.

 

Required qualifications, capabilities, and skills

• Minimum 3 years of experience at the Vice President level (or equivalent) in payments operations, with responsibility for payment processing and investigations.
• Demonstrated experience managing work queues and balancing throughput, quality, and service levels.
• Proven people leadership experience managing a combined organization of at least 20 full-time employees, including both people managers and individual contributors.
• Strong stakeholder management skills, with the ability to influence partners and drive decisions.
• Strong controls mindset, including experience leading control execution and closing issues through remediation.
• Track record of proposing and delivering process efficiencies using measurable outcomes.
• Experience establishing and running governance routines (metrics, reviews, escalation, documentation) in an operations environment.
• Ability to work a schedule aligned to Europe, Middle East, Africa, and Western Hemisphere coverage, including overnight hours, with flexibility based on business needs.