Business Analysis Senior Associate

BOURNEMOUTH, DORSET, United KingdomSenior

Embark on a rewarding and challenging career as a Business Analysis Senior Associate with our dynamic team!

As a Business Analysis Senior Associate within JPMorganChase, you will play a pivotal role in driving operational efficiency and strategic initiatives. Leveraging your advanced understanding of data analytics and automation, you will uncover patterns, analyze complex data sets, and develop innovative solutions to support business strategies. You will be responsible for planning and directing work, making decisions that impact departmental outcomes, and managing complex situations. Your ability to think strategically, coupled with your strong customer service skills, will be crucial in delivering results that enhance the customer journey and drive the success of our business.

Job responsibilities

Understands diverse payment methods and transaction processes
Develops and enhances operational procedures related to the product lifecycle, serving as an Operations Product Manager
Stays up to date with the latest payment technologies, regulations, and industry standards
Performs analysis of the current and target state architecture, proposes to-be processes, and conducts gap analysis to determine the degree of change required by business initiatives
Coordinates across lines of business (Product, Operations, and Technology teams) and functions to achieve high-quality delivery
Manages go-to-Operations readiness including documentation, training, and process alignment
Collaborates with the Product Delivery Manager to execute key delivery tasks and identify ways to boost efficiencies
Supports the completion of change management activities across functional partners and monitor adherence to the firm’s risk, controls, compliance, and regulatory requirements
Develops and implements automation strategies, leveraging systems architecture knowledge to optimize processes and drive efficiency within the department
Coordinates cross-functional collaboration, working effectively with diverse teams across the organization to align efforts, shares knowledge, and drives the successful implementation of business strategies
Utilizes strategic thinking to evaluate potential scenarios, assesses risks, and makes informed decisions that have a direct impact on departmental outcomes

Required qualifications, capabilities, and skills

Relevant experience as a Product Owner or Business Analyst in the payments industry
Experience with Agile methodologies and tools (e.g., Scrum, JIRA)
Demonstrated ability to conduct data analysis with a focus on uncovering patterns and providing insightful reporting
Demonstrated proficiency in developing and implementing automation strategies, with a strong understanding of systems architecture
Proven ability to coordinate cross-functional collaboration, with experience in working with diverse teams across an organization
Advanced strategic thinking skills, with a track record of evaluating potential scenarios, assessing risks, and making informed decisions
Experience in providing coaching and delegation to team members, with a focus on empowering individuals and ensuring efficient achievement of objectives
Provide quality service to customers through continuous communication
Understand software delivery lifecycle and have skills in industry standard methodologies and related tasks

Preferred qualifications, capabilities, and skills

Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making
Proficiency in implementing automation solutions to streamline business processes and improve operational efficiency
Expertise in applying customer service and conflict management skills to understand client needs, resolve stakeholder issues, and facilitate effective collaboration
Ability to craft clear and effective prompt writing to guide data analysis and ensure consistent outcomes
Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives
Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes

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