WLS - Training & Knowledge Associate

As a Role Readiness Associate in Wholesale Lending Services (WLS) you will be part of a team responsible for the training and knowledge management needs of the organization. Wholesale Lending Services (WLS) is part of the JPMorgan Commercial & Investment Bank providing commercial lending support to multiple business units across the firm. The Operation provides loan documentation; closing and funding; payment and fee processing; syndicated loan processing; credit administration; collateral perfection and management; customer service and reporting; and construction management.

In this role, you will partner with subject matter experts to design, develop, deliver and support role-specific learning programs focused on new hire skill enhancement and change readiness.  The ideal candidate will have strong knowledge of loan operations and demonstrated experience developing content and engaging an audience on complex subject matters. 

Job Responsibilities

• Design, facilitate, and maintain new hire, skill enhancement and initiative-specific training programs

• Manage the production of learning objects in a variety of formats including print, graphics, audio, video, and animation technologies to support online coursework and programs

• Evaluate the effectiveness of training programs to ensure that desired outcomes have been achieved

• Document and maintain detailed training materials and job aid resources to assist end users in day-to-day functions

• Provide guidance and subject matter expertise to organization and team on appropriate, high quality training solutions 

• Translate subject matter expert knowledge into effective learning solutions

• Document, evaluate, and coach trainees on performance

• Participate in content reviews with stakeholders to ensure accuracy and validity of all training content

• Participate on project teams whose outcomes have significant impact to business results

• Assist managers in development and coaching of staff

 Required Qualifications, Capabilities, and Skills

• Demonstrate foundational facilitation skills using a variety of training methods

• Excellent communication, planning, organization, time management and presentation skills 

• Strong instructional design and analytical skills

• Experience in loan operations, preferably syndicated lending

• Ability to work flexibly and independently to manage multiple priorities and responsibilities

• Technically savvy—ability to research and quickly learn new technologies in support of business objectives

• Ability to assess whether trainees will meet standards to successfully complete training programs

• Adapt easily to changes in course content, policies and procedures and regulations

• Advanced Microsoft Office skills – Word, Excel and PowerPoint

• Ability to effectively interact at all levels of the organization 

• Exceptional problem-solving and decision making skills 

• Flexibility required to collaborate with global partners

 Preferred Qualifications, Capabilities, and Skills

• Formal training or education experience and/or familiarity with adult learning theory

• Ability to use Articulate Storyline, Camtasia, and the Adobe Creative Cloud Suite a plus

Employer Description

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Organization Description

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.