Vice President, Product Portfolio Operations Manager, Chase Travel

As Chase Travel VP, Product Portfolio Operations you will support the day-to-day management of Portfolio Management Operations, including all project transactional information, reporting, and controls.  This role requires a highly detail-oriented operator who can also think strategically – applying PMO concepts to ambiguous problems – while prioritizing competing requests and managing time effectively.

Job Responsibilities

• Owns and evolve Chase Travel PMO Operations including workflow creation and sustainment, data maintenance, establishing best practices, standardize ways of working, and eliminate manual work or duplicative steps through process re-engineering of scalable solutions.
• Administer platform governance and access controls to Chase Travel PMO Platform (user access, distribution lists, etc.) to ensure appropriate oversight and usability.
• Maintain portfolio data quality through regular validation of accuracy, completeness, change management, and cross-team alignment/reconciliation.
• Produce executive-ready recurring and ad hoc reporting: data collection, consolidation, analysis, and presentation (e.g., dashboards, charts/graphs, roadmaps, summaries).
• Lead stakeholder engagement with strong written and verbal communication to clarify problem statements and outcomes; lead discovery sessions to evaluate options and align on solution scope, timeline, deliverables, and delivery plan.
• Set and execute prioritization across intake, reporting, and platform operations (triage requests), managing competing deadlines and aligning to business outcomes and capacity.
• Drive strategic decision-making through tradeoffs by surfacing options, risks, dependencies, and recommendations to clear choices can be made regarding scope, timeline, and resources.
• Define change readiness and adoption plans, including impacted user identification, communications, training/support needs, and rollout approach.

 

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in business or related discipline and 5+ years of related experience in business management, PMO, operations, and/or reporting
• Excellent note-taking and written communication skills including summarizing complex discussions into crisp outcomes and next steps
• Exceptional attention to detail, commitment to data accuracy, and ability to independently manage multiple tasks and priorities simultaneously.
• Demonstrated ability to think strategically and operate in ambiguity – translating objectives into structured plans and clear deliverables
• Technical skills – comprehensive understanding of SharePoint 2010 and 2016 (infrastructure, least-privileged access and role-based access), Excel (complex conditional formatting, pivot tables, Visual Basic Applications, Power Query), practical experience with relational databases
• Prepared to switch gears when needed as the organization shifts and grows and new priorities are identified
• Ability to work with large data sets to pull trends and insights and provide regular reporting to senior stakeholders
• Knowledgeable in industry best practice for portfolio management operations