SR Director of Software Engineering – Trust and Safety Engineering

Your opportunity to make a real impact and shape the future of financial services is waiting for you. Let’s push the boundaries of what's possible together.

As a Senior Director of Software Engineering at JPMorganChase within the Commercial and Investment Bank Payments Technology Fraud Engineering team, you lead multiple technical areas, manage the activities of multiple departments, and collaborate across technical domains. Your expertise is applied cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances. In this role, you will play a critical part in advancing fraud investigation capabilities and safeguarding payments processing across the organization.

Job responsibilities

• Lead multiple technology and process implementations across departments to achieve firmwide technology objectives
• Directly manage multiple areas with strategic transactional focus
• Provide leadership and high-level direction to teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business
• Act as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives
• Manage multiple stakeholders, complex projects, and large cross-product collaborations
• Influence peer leaders and senior stakeholders across the business, product, and technology teams
• Champion the firm’s culture of diversity, opportunity, inclusion, and respect
• Drive the development and delivery of high throughput, low latency production systems for fraud prevention
• Oversee cross-functional engineering teams, including application, data, and SRE disciplines
• Guide the adoption of DevOps practices, CI/CD, and infrastructure as code across teams
• Ensure operational stability, observability, and reliability of distributed, cloud-native architectures

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 10+ years applied experience, including 5+ years leading technologists to manage, anticipate, and solve complex technical items within your domain of expertise
• Strong background in Java-based backend systems (e.g., Spring Boot, microservices)
• Experience developing or leading large or cross-functional teams of technologists (application, data, SRE)
• Deep understanding of distributed systems design and cloud-native architectures
• Experience with cloud platforms (e.g., AWS, GCP, or Azure)
• Proven track record delivering high throughput/low latency production systems
• Strong experience with DevOps practices, CI/CD, and infrastructure as code
• Familiarity with observability tools (monitoring, logging, tracing)
• Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale
• Experience leading complex projects supporting system design, testing, and operational stability
• Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field

Preferred qualifications, capabilities, and skills

• Experience designing and operating event-driven architectures (Kafka, Pulsar, etc.)
• Strong background in data engineering (ETL/ELT pipelines, streaming data, data lakes/warehouses)
• Experience implementing SRE principles (SLOs, error budgets, reliability engineering)
• Expertise in containerization and orchestration (Docker, Kubernetes)
• Experience with API design and management (gRPC, REST, GraphQL, API gateways)
• Familiarity with security and compliance in regulated environments (e.g., financial services)
• Strong experience with performance tuning and scalability optimization