You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Trust & Security Product team, you will support the delivery and maintenance of seamless and secure 'front-door access' (login, password reset, caller authentication) experiences to customers as they navigate the Chase experience channels – Digital (Web, Mobile, App) – while continuing to advance the organization’s authentication capabilities. You will help the team with discovery, business analysis, epic and story writing of Secure Access initiatives while furthering your expertise on security in general, multi-factor authentication, Alternative credentials, takeover prevention, device recognition and trust, biometric authentication, document scanning hardware evaluation, callerID enhancement/spoofing prevention, One-Time-Password delivery and management etc.
Job responsibilities
- Manage existing product features and actively lead the research definition and development of new features in your domain to advance the product roadmap
- Define features in detail: write epics, collaborate on user stories, define acceptance criteria and participate in all agile events of the product area group as a team member
- Act as voice of the customer in your domain and help drive product vision
- Work with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap
- Support feature teams with MVP, testing, user experience testing, product backlog refinement, research and other duties as assigned
- Support Product Owner and Area Product Owners with developing business cases and/or measuring/improving operational results
- Identify and partner with business stakeholders to implement changes in operational policies, process flows, procedures, and specialist tools and customer messages
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Agile/Scrum certifications a plus