1177463: Vendor Manager - Collections Litigation (OPVM10)

Bring your operational rigor and problem-solving mindset to a role where your work directly strengthens customer outcomes, controls, and performance. You will partner across Legal, Operations, Technology, Risk, Compliance, and Controls to modernize how litigation accounts move through the system. This is a high-visibility opportunity to lead meaningful change, build credibility with senior stakeholders, and expand your scope across process, governance, and technical delivery. You will join a team that values clarity, disciplined execution, and continuous improvement.

Job summary:
As a Collections Litigation Manager in the Collections Litigation team, you own critical processes and controls that govern how severely past-due accounts move through the litigation lifecycle. You help ensure inventory is managed with strong governance and that operational decisions support customer-appropriate outcomes and regulatory alignment. You translate business needs into reliable technical enablement and drive delivery in partnership with Technology. You build strong cross-functional relationships and bring transparency, structure, and momentum to complex work.

In this role, you will also support oversight of external law firm partners to ensure they operate within well-tested controls and meet JPMorganChase requirements. You will monitor trends, identify risks early, and drive durable fixes that reduce rework and friction. You will help convert policy, legal, and regulatory changes into clear operational requirements and measurable improvements. Your work supports responsible recovery efforts on severely past-due auto and credit card accounts.

Job responsibilities:

• Own litigation account movement processes to ensure accurate, timely, and well-controlled transitions through the litigation workflow
• Define cross-functional handoffs, roles, service-level expectations, escalation paths, and exception handling
• Identify process breaks and control gaps, escalate emerging risks early, and drive root-cause remediation
• Lead business ownership for litigation-related technical capabilities, including requirements, testing, release readiness, and stabilization
• Prioritize and manage an improvement backlog informed by production performance and user feedback
• Govern litigation inventory through clear triage logic, aging management, and disciplined throughput controls
• Build and maintain daily, weekly, and monthly monitoring to track constraints, exceptions, and performance trends
• Partner with stakeholders to resolve systemic issues and ensure inventory decisions align to policy intent and customer treatment expectations
• Translate legal, policy, and regulatory changes into operational and system impacts with sustainable controls and measurements
• Own book-of-work governance, including intake, sizing, prioritization, dependencies, sequencing, and communications
• Produce executive-ready updates that clearly communicate milestones, risks, trade-offs, and decisions needed

Required qualifications, capabilities, and skills:

• Demonstrated experience owning complex, regulated workflows in collections, recovery, litigation operations, legal-adjacent operations, or process governance
• Experience overseeing third parties (such as vendors or external partners) with a focus on controls, performance, and compliance expectations
• Proven ability to partner with Technology through end-to-end delivery (requirements, testing, rollout, and post-release stabilization)
• Strong command of inventory governance, triage frameworks, escalation management, and operational performance management
• Demonstrated ability to design, implement, and monitor sustainable controls in a regulated environment
• Ability to analyze operational data, identify root causes, and drive measurable process improvements
• Strong stakeholder management skills across Legal, Compliance, Risk, Controls, Technology, and Operations
• Clear, concise, executive-ready written and verbal communication skills
• Strong documentation discipline for procedures, controls, and decision rationales
• Ability to manage multiple priorities, dependencies, and deadlines while maintaining quality and control integrity

Preferred qualifications, capabilities, and skills:

• Familiarity with collections litigation workflow, decisioning, and case management platforms
• Experience with work management tools (such as Jira or similar) and structured delivery practices
• Exposure to law firm operations, litigation inventory strategy, or end-to-end litigation lifecycle management
• Experience implementing or improving third-party control frameworks and ongoing monitoring routines
• Demonstrated experience converting policy or regulatory change into operational requirements, controls, and reporting

Additional information:

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.