Senior Director of Software Engineering - Client Onboarding & Document Engineering | Corporate Technology

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

As a Senior Director of Software Engineering in Enterprise Technology in the Global Client Onboarding Engineering team, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

As Head of Wholesale Client Onboarding Engineering at JPMorgan Chase within Client Onboarding and Document Engineering (CODE), you will provide deep engineering expertise and strategic leadership to deliver trusted, market-leading client onboarding technology products in a secure, stable, and scalable manner. You will leverage your extensive expertise to consistently challenge the status quo, promote innovation for business impact, and lead the strategic development of onboarding platforms serving the Commercial & Investment Bank, Commercial Banking, and Asset & Wealth Management lines of business.

Job responsibilities

• Strategic Leadership: Advise and lead the strategy and development of the client onboarding technology portfolio.
• Portfolio Management: Translate highly complex technical and regulatory requirements across countries into scalable technology solutions that drive the firm's competitive advantage in ease of doing business.
• Innovation: Champion automation and straight-through processing to dramatically reduce onboarding times with robust risk and control frameworks while driving adoption and implementation of modern, AI-ready architectures and cloud-native patterns aligned with the latest product development strategies and firmwide technology standards.
• Technical Excellence: Create durable, reusable software frameworks that are leveraged across teams and functions while leading the technical vision for digital client onboarding, including integrations with industry utilities (Saphyre, IHS Markit) and direct API-based client self-service capabilities.
• Cross-Functional Influence & Stakeholder Management: Manage senior stakeholders while influencing across business, product, and technology teams spanning CIB Markets, Securities Services, Commercial Banking, Wholesale Payments, Reference Data, Know-Your-Customer, Legal, Credit, Tax, and Operations successfully managing senior stakeholder relationships at the Managing Director level aligning disparate organizations with different priorities to deliver client-centric solutions.
• Organizational Leadership & Talent Development: Lead a global client onboarding technology organization of 100+ developers supporting 15 sub-lines of business across 10 onboarding business functions by building high-performing, diverse teams with strong retention that fosters innovation through a culture that embraces calculated risk-taking and learning from failure.
• Risk, Controls & Regulatory Compliance: Ensure client onboarding platforms comply with multitude of local regulatory, compliance, and customer privacy norms (GDPR) across 140 countries while maintaining top-tier application stability and availability (Top 5% across Corporate Technology), utilizing proactive risk identification, escalation, and remediation.
• Cultural Excellence: Champion the firm's culture of diversity, opportunity, inclusion, and respect.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 10+ years of applied experience with 7+ years of experience in leadership roles.
• Demonstrated experience managing large-scale, mission-critical platforms leading complex technology projects and programs in large organizations
• Deep expertise in client lifecycle management, KYC operations, and institutional onboarding across multiple asset classes, jurisdictions, and regulatory frameworks.
• Proven track record of building modern, microservices architectures, API-first designs, and cloud-native development on both private and public cloud platforms (AWS / Azure).
• Proficiency influencing across functions and delivering transformational value at enterprise scale, with ability to align disparate stakeholder groups toward common objectives.
• Strong understanding of highly distributed systems including orchestration patterns, event-driven architectures, workflow engines, and integration with 80 downstream systems.
• Experience leading complex, multi-year modernization programs supporting system design, migration, testing, and operational stability.
• Exceptional business acumen with ability to translate technical capabilities into competitive business advantages and measurable client experience improvements.
• Expertise in stakeholder management at senior executive levels with demonstrated ability to envision, align, design, sell, and deliver complex solutions.

Preferred qualifications, capabilities, and skills

• Experience with industry utilities and data-sharing consortiums (Saphyre, IHS Markit, SWIFT, or similar platforms).
• Track record of rapid response to business-critical events (i.e. acquisitions, market disruptions, regulatory changes) through agile technology delivery.